ISP Speed Tests
Want to verify that you’re receiving your internet plan’s advertised speeds? Plume automatically runs an ISP Speed Test on your Gateway pod every 12 hours as long as your network is idle, in order to provide you with an up-to-date number. You can also choose to run the ISP Speed Test anytime via the HomePass app on iOS and Android, even when you are not connected to your network.
How to run an ISP Speed Test
- Scroll to the Adapt section on the home page of the App.
- The latest result of the Internet Speed test will be shown, by tapping on it the Speed Test History will come up.
- Tap on Check Speed. This will trigger a speed test off of your gateway pod and provide you with the latest results.
- Tapping on View all opens a new page with the speed test results for the last 30 days and also a list of the most active devices based on data consumption on your network.
ISP Speed Test limits
While the Ethernet ports on SuperPods are fully capable of operating at their rated speeds in actual use, the ISP speed test application built into the pods may be limited in the results that can be measured and displayed. This in no way affects actual WAN performance, but in some cases, you may see some unexpected results in the speed tests reported.
- Overhead will always limit the reported throughput on a speed test when compared to the physical layer's capabilities. On a Gigabit Ethernet port with a Gigabit WAN connection, you can expect about 940 Mbps as the maximum throughput.
- There is a known limitation in the reporting of the upload throughput on speed tests performed on the SuperPod with WiFi 6's 2.5 GbE Ethernet port, although this does not affect actual upload throughput.
- The SuperPod with WiFi 6E, SuperPods, and PowerPods do not have any reporting limitations on speed tests.
Why are there missing Speed Tests?
The most likely reason there would be a gap in the ISP Speed Test history is that your network was busy at the time the automatic test was scheduled. By default Plume runs an ISP Speed Test every 12 hours. If your network is busy at the scheduled time, that test will be skipped.
The Automatic ISP Speed Test will not run if your network is offline or if the speed test servers are temporarily unresponsive. If this is the case, please check your connection and try running the test again at a later time.
Click here if you are using a version of HomePass prior to 3.91
To run the ISP Speed Test:
- Click on the Gateway pod image on the home page of the App.
- Selecting this icon will bring you to a history of your ISP Speed Tests.
- Tap on Check Speed Now. This will trigger a speed test off of your gateway pod and provide you with the latest results.
- You can turn off the Auto-run ISP Speed Test using the toggle switch. On iOS, the toggle is found in the More menu.
