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How do I view my network speeds?

ISP Speed Test

Want to verify that you’re receiving your internet plan’s advertised speeds? Plume Auto-runs an ISP Speed Test off of your Gateway pod every 6 hours as long as your network is idle, in order to provide you with an up to date number. You can also choose to run the ISP Speed Test anytime via the HomePass app on iOS and Android, even when you are not connected to your network.

To run the ISP Speed Test:

  1. Click on the Gateway pod image on the home page of the App.
  2. Selecting this icon will bring you to a history of your ISP Speed Tests.
  3. Tap on Check Speed Now. This will trigger a speed test off of your gateway pod and provide you with the latest results.
  4. You can turn off the Auto-run ISP Speed Test using the toggle switch. On iOS, the toggle is found in the More menu.

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ISP Speed Test limits

The limit for SuperPods and PowerPods is 1 GBps. The built-in ISP Speed Test is limited to around 200Mbps for the original Plume Pods, regardless of the actual throughput that your pods are delivering. If you have a connection faster than this and have a Pod as the gateway, you can use the Device Speed Test feature when your mobile is connected to the Gateway Pod, to get a better idea of the Speed coming into you Gateway Pod. If you have a PC or Mac, you can download the stand-alone OOKLA speed test App to run speed tests while connected to the Gateway Pod.

 

Why are there missing Speed Tests?

The most likely reason there would be a gap in the ISP Speed Test history is that your network was busy at the time the automatic test was scheduled. By default Plume runs an ISP Speed Test every 6 hours. If your network is busy at the scheduled time, that test will be skipped.  

The Automatic ISP Speed Test will not run if your network is offline or if the speed test servers are temporarily unresponsive. If this is the case, please check your connection and try running the test again at a later time.

 

Notes

Running a speed test may affect the performance of other connected devices, which is why they do not automatically run when the network is busy.   

ISP Speed Tests only test the connection at the Gateway pod. Use Device Speed Test feature to check the Wi-Fi performance on the other pods in the network. 

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