Orders placed at plume.com/store include a 60-day money back guarantee.

Send us a request to initiate your return and refund. If your return request is approved, a return shipping label will be sent via email within 2 business days. We are currently unable to provide return labels that can be used outside of the UK.

We will issue a full refund upon receipt of the returned items as long as:

• The return was initiated 60 days from shipping date.
• Return package is postmarked within 60 days from the date of the order.
• Your item is in the same condition that you received it in. It must also be returned complete in the original packaging.  If received incomplete, the product may be sent back without a refund being issued. 

It will take 2 to 5 business days for your items to get to the fulfillment centre. Processing the refund will take 4-7 business, although it may take your financial institution an additional 2-10 business days to credit your card.

All refunds will be issued on the same card used for the original order.

Plume will not be able to process returns for pods that were not purchased from our webstore. If purchased elsewhere, please contact the retailer for information on their return policy.