I cannot verify my email address.

You may not be able to complete the verification process due to the following reasons:

1. You did not receive the verification email from Plume.
   • If you did not receive a verification email from Plume, please check your other folders (spam, junk or clutter) for the Plume verification email.
   • Ensure you are using the correct email for your account. If you received your pods from your ISP, they may have used another email to set up your account. Check the installation instructions provided or contact them to confirm. 
   • If you are not able to find the Plume verification email, go back to the App and verify the email address you entered as specified on the Check Your Email screen.
     • If it is correct, click on the Resend Verification Email link. 
     • If your email address was entered incorrectly, tap on the Back button to set up Plume with the correct email address. If possible, try using any secondary email to set up the account. If issues persist, please contact Plume Support for help.
2. The verify link has expired or has already been used. 
   • You can go back to the Plume App and click on the Resend Verification Email link again.
3. An error occurs when you hit the verify button on the email.
   • Please contact Plume Support right away to resolve the issue