My WiFi connection is slow.

Here's what could be slowing you down:

One or more pods are too far away from another pod.
- Each PowerPod must not be more than 10 metres apart from the other. SuperPods should be no more than 12 metres from each other.
- Ensure that you have a strong core network in your home, keeping pods in the centre and not on exterior walls.
Not enough pods are connected in your home.
- If your signal is constantly weak, this is an indicator.
- Additional Pods can always be purchased through the app.
One of your pods may be offline.
- Check if the LED on any of the pods is slowly pulsing, which means it is disconnected.
- You can also go to the HomePass App, select Settings on the menu and check the status of each pod.
- If one or more Pods are offline, follow the steps described here to resolve the issue.
Modem issues: Restart your modem to fix certain connection issues.

Internet slowdown: Your ISP may be experiencing a service slowdown.

These are usually temporary. You can contact your ISP to get more information. To find out who your ISP is, visit whoismyisp.org.

Make sure your old WiFi is disabled on your router.

Click here for instructions on disabling the WiFi on your router to eliminate interference.

Multiple WiFi networks are running in your area.

Try moving your Pods away from the outside walls to avoid additional interference and promote a stronger core network.

Look for interference from other sources such as cordless phones, baby monitors, video senders, microwave ovens and other electronics.