How can I add SuperPods to an existing Plume account?

We strongly recommend that you use a SuperPod as your gateway in order to distribute the best performance across your entire home!   

Adding a new pod

1. Plug in your SuperPod anywhere within your home and stay nearby. 
2. On the Home page, scroll down to the Adapt section.  
3. Tap the ⋮ to open the Options Menu.
4. Tap on Add a pod. 
5. Wait until your new pod(s) is found and select Done Adding Pods when all additional pods have been claimed. 
   
            

Upgrading or swapping your gateway pod

If you want to swap your existing gateway pod with another SuperPod or SuperPod with WiFi 6, continue with the following steps:

1. Unplug the current gateway pod. 
2. If you have a modem, unplug it from the power outlet. 
3. Connect the new SuperPod to your modem by Ethernet cable. If it is a SuperPod with WiFi 6, make sure you are using the left Ethernet port.  
4. Plug your new SuperPod into the power outlet. Once the SuperPod's LED starts to slowly pulse,  plug your modem back into power and wait until the LED turns off. 
5. You should be able to view your SuperPod and other pods in your app when the network is back online.

--------- Follow the instructions below if you are using a version of HomePass prior to 3.91 ---------

We strongly recommend that you use a SuperPod as your gateway in order to distribute the best performance across your entire home!   

1. Plug your SuperPod anywhere in your home.
2. Choose Adapt from the main menu. 
3. Tap Set up new pods.  
4. Select Done Adding Pods when all additional pods have been claimed. 

If you want to swap your existing gateway pod with another SuperPod, continue with the following steps:

1. Unplug current gateway pod.
2. Restart your modem.
3. Connect new SuperPod to your modem by ethernet cable.
4. Plug in the gateway SuperPod into the power outlet.
5. You should be able to view your SuperPod and other pods in your app when network is back online.