Why is motion not being detected in the Live View?
- Motion detection was just turned on.
- It can take 2-5 minutes from when Motion Detection is turned on before motion starts being detected.
- Your mobile may have lost its data connection.
- The graph may stop being drawn if the connection drops temporarily.
- Close the HomePass app, check your connection, and reopen the app.
- You may not have enough devices and/or SuperPods currently being used to detect motion.
- Even though you may seem to have enough devices available in the Sense Devices list, not all of them are considered suitable.
- Devices are disabled for motion detection if they go into power-saving mode or they are connected to a channel experiencing high interference, but will still appear selected in the list.
- Choose other devices for motion detection, if you haven't already.
- If possible, disable power-saving features on the devices.
Why do I have poor motion detection coverage?
- You may not have enough devices and/or SuperPods currently being used to detect motion.
- Even though you may seem to have enough devices available in the Sense Devices list, not all of them are considered suitable.
- Devices are disabled for motion detection if they go into power-saving mode or they are connected to a channel experiencing high interference, but will still appear selected in the list.
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Choose other devices for motion detection, if you haven't already.
- If possible, disable power-saving features on the devices.
- For single SuperPod setups, adding additional WiFi-connected SuperPods will help.
- Motion detection sensitivity may be set too low.
- All of your Sense Devices are clustered around the same or just a few SuperPods. This will particularly impact networks that only have Ethernet-connected SuperPods.
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