Yes, Plume supports connections from devices that have implemented MAC address randomization. Through our Advanced Device Typing feature, your Plume network will still be able to properly recognize devices with a random MAC and assign them to the proper category and icon. The device brand, name and model should also still be displayed. .
Limitations when using a random MAC on Plume networks
Using a random MAC address is a great way to improve your device's privacy, particularly when connecting to networks that are not your own. Although, there are a few things to keep in mind if you are using a random MAC address on a Plume network.
Certain features and policies rely on a consistent MAC address on the device to function.
- People assignments
- People At Home
- Content Access rules
- Device freeze schedules
- Device and Person level AI Security rules
- IP reservations and port forwarding*
Every time a device changes its MAC address, the device will appear as new to your Plume network and these rules/configurations will have to be be applied to the device again. Depending on the implementation being used on the device, the MAC can change whenever there is an SSID change, the Wi-Fi network is forgotten or even Daily (Windows 10).
How to limit the impact while using random MAC addresses?
In the saved networks settings of your device, there is usually a feature that allows you to choose the hardware MAC address when connecting to your Plume network, while still using a random MAC for other networks.
Have Content Access and AI Security rules setup at the Person Level. This allows you to quickly assign the device to a person so their rules can be applied to the device when it connects using a different MAC address.
*These are set using the Plume app when Plume in operating in Router Mode. When operating Plume in Bridge Mode, these are set on the router, however the impact will be the same and assignments will have to be done again if the device's MAC changes.