ISP & Partner Products

As Virgin Media X Plume HomePass user can I cancel the membership at anytime?

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You can cancel the Plume membership within the first 60 days (cancellation period) for a full refund. To cancel the Order of new products coupled with a new membership subscription you purchased from the Plume Store, you must send us a request to initiate your return and refund no later than 60 ...

As Virgin Media X Plume HomePass user what do I need to know about the available membership plans?

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Depending on when you signed up, you may have one of several different Virgin Media X Plume HomePass membership plans available to you. If you purchased after June 21st, 2022, and before April 28th, 2023, you have signed up for our 12-month renewable HomePass membership plan. This plan includes 2...

I am a Virgin Media broadband user. Will my internet connection still work?

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Absolutely! Plume HomePass works with any broadband connection, so you can rest assured that your internet service will continue to work as usual even as Virgin Media rebrands to Plume HomePass.

End of Virgin Media X Plume HomePass partnership implications

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There are no implications for existing customers. Please note that the price and Terms of Sale will remain unchanged for the duration of your contract. We want to let you know that moving forward, there will no longer be any co-branding of Virgin Media and Plume HomePass products. As a result, yo...

TalkTalk Exclusive Launch FAQs

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How do I join the exclusive TalkTalk launch? Thank you for your interest. At the moment, we are no longer accepting new applications for this program. Registration for this program is now closed.    How will I be billed? For the TalkTalk exclusive offer, you'll pay the recurring £9 monthly member...