Plume Setup

What's the difference between Plume, Wi-Fi routers, Extenders and Mesh?

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Routers have limited coverage. Extenders can often improve the coverage, but they degrade the internet speed.Mesh WiFi systems provide relatively higher coverage without degrading speed. They can replace your router as well.Plume Adapt is a unique mesh WiFi system that uses AI to optimize your Wi...

Will Plume work with my ISP?

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Yes, Plume will work with any broadband ISP service to improve the WiFi in your home. Click here for instructions on specific network configurations. 

How easy is it to set up Plume?

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You can set Plume up in a matter of minutes.Start by downloading the HomePass app for iOS or Android onto your phone. The app will walk you through the process. Create your Plume account. Connect your first SuperPod to your modem or router and leave it plugged in at all times. Choose your WiFi na...

What is the HomePass app for?

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The HomePass app walks you through your creating your Plume account and network through a simple setup process. The HomePass app is required to manage your network and gives you insight into the health of your home network. Using the HomePass app, you can do the following from anywhere you have i...

Will Plume work outside of the UK?

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Please note that Plume is currently only available, and only has the required permissions to use radios in the USA and the UK. The Plume app is only available in US and UK based Apple App and Google Play stores.We are constantly working to expand our areas of availability, but we do not yet have ...

Can I use Plume with my existing router?

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Yes, you can use Plume with your existing router. Download the app and follow the instructions to set up Plume with your existing router.Please make sure to turn off the WiFi on your router after the setup to allow Plume to efficiently manage your home WiFi.Please note that Plume will not work as...

How do I set up Plume?

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What do I need for setup? You need to have an active high-speed internet connection, the Plume HomePass app, membership and pods to begin setup.   What is the basic setup flow? The Plume HomePass app will guide you through the easy setup process, starting with creating your Plume account. Connect...

Plume Installation - App Steps

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Launch the HomePass app and choose the New Set Up option.                                                          The app will prompt you to enter your name and email. This will be for your new Plume account.   Choose your Plume account password, which must be at least 8 characters long.     ...

How does Plume choose what my Network Mode should be?

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When the Networking Mode in the app is set to either Router Only or Auto mode (default), pods look at the different characteristics of the IP they are assigned. In Router Only mode, pods look at whether they are getting a different subnet or same subnet, from the modem or router upstream, to the ...

Where should I place my pods?

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When it comes to getting the best performance out of your Plume network, pod placement is everything! While every home has a unique size, shape, and Wi-Fi environment, here are some guidelines for maximizing your speeds. We recommend one SuperPod for every two rooms. Pods should be spread evenly ...

How do you recommend placing pods?

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We recommend one SuperPod for every two rooms and placing PowerPods a bit closer. Alternatively, you can use one SuperPod for covering larger rooms like living rooms or master bedroom. Spread pods evenly around your home, especially in rooms and open spaces where you often use WiFi. We recommend ...

Additional Pod Placement Examples

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Placing your gateway pod (GW: connected via ethernet to a modem/router) in a central part of your home ensures that you are able to distribute your Plume network to all corners of your home! By placing leaf pods (wireless) on interior walls of your home, you can take full advantage of Plume's omn...

How do I set up Plume with my IT closet or Distribution Cabinet?

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The Home’s Information Hub It is becoming more common for individual homes to have IT closets or Distribution Cabinets where all electronic information flows into the home.  In addition to the different type of connections, these locations may contain other equipment needed to use each connection...

Using Power Line and MoCA Adapters in place of Ethernet

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Using Adapters to Replace Ethernet   All pods can benefit from having an Ethernet connection to the gateway.  When a Wi-Fi signal is unable to reach areas in the home, adding additional Ethernet connected pods in these areas adds coverage. However, most homes do not have Ethernet connections in e...

Where can I find my modem or router information?

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The make and model of your modem or router is usually displayed on a sticker or card attached to the back of the unit itself. In some cases, particularly if it is an ISP provided router or modem-router combo, the sticker may also include the default gateway address or console URL and username an...

How can I reserve a static IP through the HomePass App?

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What is a static IP? While most cases do not require it, it is possible to reserve a static IP address for your devices in the HomePass app. By default, devices use dynamic IP addresses assigned by the network upon connection and will change over time. Static IP addresses, however, do not change....

How do I setup a custom DNS?

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You can set up custom DNS settings using the HomePass App, as long as your Plume network is operating in Router Mode, following the instructions below. If your Plume network is operating in Bridge Mode, you will have to set up a custom DNS using your router's configuration settings.  iOS From ...

How do I set my Plume to Bridge Mode?

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Bridge Mode should be used if there is an existing device that is already handling DHCP/NAT on your network. Plume pods are shipped with the Network Mode set to Auto Mode by default and if it detects an existing router handling DHCP/NAT, it will self-configure into (Auto) Bridge. If no DHCP is de...

Disable WiFi - Fritz!box

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Fritz!box Open a browser and enter the IP address 192.168.178.1 to access the Hub Manager Enter your username and password. The defaults are found on the back of the device Click on Wireless While in the radio Network section, remove the check marks next to Wireless radio network enabled for bot...

Disable Wi-Fi - Technicolor CGA2121

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Please follow the instructions below to turn off Wi-Fi on your Technicolor CGA2121 modem or router: Step 1: Open your Internet browser and type the IP address of the router in the address bar. The default IP address is 192.168.0.1. After connecting to the device, you will be prompted to enter us...

Disable Wi-Fi - Technicolor

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Technicolor CGA2121 Technicolor TC7230

Disable Wi-Fi - Technicolor TC7230

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Please follow the instructions below to turn off Wi-Fi on your Technicolor TC7230 modem or router: Step 1: Open your Internet browser and type the IP address of the router in the address bar. The default IP address is 192.168.0.1. After connecting to the device, you will be prompted to enter user...

How do I turn off the parallel network?

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Turning off the WiFi on your existing wireless router will help improve the performance of your Plume WiFi network by reducing channel utilisation. Turning the old Wi-Fi off will also avoid confusing your devices. Turning your router’s WiFi off will vary by Internet Service Provider or router ma...

Disable Wi-Fi - TalkTalk

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Turning off the Wi-Fi on your existing wireless router will help improve the performance of your Plume Wi-Fi network by reducing channel utilization. Turning the old Wi-Fi off will also avoid confusing your devices.    Turning your router’s Wi-Fi off will vary by Internet Service Provider or rout...