Essential HomePass Features

Plume Sense

  • There are a few possible reasons why People at Home is not updating or you are not receiving alerts when people arrive or leave your home: The primary device assigned to the person was left at home. Ensure you always assign primary devices that will almost always be kept on the person like their...

  • Sense uses Plume SuperPods and the WiFi-connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave.   Sense Features Live View - Take a look inside your network to see where the motion is currently ha...

  • If you do not see the option to enable Sense, you may not have pods that support this feature. A SuperPod with the correct firmware must be acting as the Gateway pod. Sense is supported on SuperPod only networks, running firmware version 2.6.0 or higher.  Firmware is updated automatically between...

  • Turning on Plume Sense  From the home screen, scroll down to the Sense section.  Toggle the Sense button to the on position. The system will turn on and the Sense device list will begin to populate in a few minutes.                                                                                 ...

  • The HomePass App allows you to group your devices into rooms to improve motion detection accuracy. For example, if your living room has a smart TV, smart speaker, and voice assistant, motion detection on any of these devices can be localized to your living room!   Creating Rooms From the home sc...

  • Sense uses the WiFi connections between SuperPods and your WiFi-connected devices to detect motion in your home. Up to 3 devices per SuperPod are used to detect motion.    Which Wi-Fi connections are used to detect motion? SuperPod to SuperPod WiFi connections   SuperPod to PowerPod  SuperPod to...

Content & Parental Control

  • HomePass gives you the ability to briefly freeze or pause internet access globally for multiple devices belonging to different people instantly through the Time Out feature. If you want to set a scheduled Internet break, consider our Device Freeze feature.     Setting a custom Time Out for multi...

  • What is a Time Out? A Time Out gives you the ability to briefly freeze or pause Internet access for a person or specific device with just a few taps. This lets you easily manage Internet access in real-time in addition to setting Device Freeze schedules. There are two ways to use a Time Out:   S...

  • Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of the...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom Approve / Block lists can only be configured on a location, person, or device level. Content Access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.      ...

  • Plume gives you the ability to briefly freeze or pause internet access for a single person or specific device instantly through the Time Out feature. You can also set a global Time Out for multiple devices with a custom time frame.  Consider our Schedule Internet Freeze feature if you want to se...

Passwords & Access Control

  • WiFi Protected Access 3 (WPA3) is the latest iteration of security protocols for Wireless Networks. WPA3 includes a more robust authentication method named Simultaneous Authentication of Equals (SAE). SAE replaces the existing pre-shared key to minimize security risks even when using weak passwor...

  • WiFi Access ZonesControl allows you to set up guest access for your WPA2 network without needing a separate guest SSID. Better yet, each user will have their own password and you can set up varying levels of access to your network based on three different zones.  Home There are no access limitati...

  • During the initial setup, the first password created is a Home zone password, although you can add more to the WPA2 SSID. Local network access to devices connected to your network in the Home zone can be selectively shared with devices connecting with a Guest zone password.   Open the Settings t...

  • Open the Settings menu. Tap the Adapt icon to view the Network Name and Passwords. Under WPA2 SSID use the Home, Guests, or Internet Only buttons to access passwords under those zones.  Next to the password, you want to share, tap on the Share icon. Choose the method you want to use to share ...

  • Multiple guest passwords can be used under a single WPA2 SSID.  Open the Settings tab and click on the Adapt button. While on the Guest settings page under the WPA2 SSID, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-disable WiFi Password an...

  • Multiple Internet Only passwords for your guests can be used under a single WPA2 SSID.  Open the Settings tab and click on the Adapt button. Choose the Internet Only tab under the WPA2 SSID and tap on New Internet Only password.  Enter a new password. Use the drop-down arrow next to Auto-disab...

Network Monitoring & Management

  • The HomePass Web App allows you to manage your Plume Membership, buy more pods for your existing Plume membership using your web browser without the need for the HomePass Mobile App.    Best of all, you can access Insights! Insights is a convenient web platform to view the status of your Plume ne...

  • Homepass.plume.com supports the following browser versions: Google Chrome 84 and later Safari 13 and later Mozilla Firefox 79 and later Edge 85 or later Unfortunately, at this time, mobile browsers are not fully supported. HomePass information is best viewed from your mobile HomePass by Plume app.

  • homepass.plume.com uses the same login credentials as the mobile HomePass by Plume app. If you are having trouble logging in: Use the Show button of the password to make sure you have correctly entered your password.  Make sure you have the correct Region selected for your network.  Make sure y...

  • From the Home page, scroll down to the bottom of the Adapt section to view the Most active menu. The most active device on your network will be displayed along with the amount of data it has used in both percentage and megabytes. Use the  >  to expand the list to the 5 most active devices on you...

  • What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate to devices on your network.  A port has an internal and external value called the port number. Multiple external hosts can use the ...

  • What is UPnP? UPnP allows a device or service to automatically configure the needed port settings on the NAT required to communicate properly with other devices and servers. Without UPnP, port forwarding rules will have to be set on the router manually, which becomes tedious if you need rules for...