Essential Plume Features

Plume Sense

  • There are a few possible reasons why People at Home is not updating or you are not receiving alerts when people arrive or leave your home: The primary device assigned to the person was left at home. Ensure you always assign primary devices that will almost always be kept on the person like their...

  • Sense uses Plume SuperPods and the Wi-Fi connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave. Sense Features Live View - Take a look inside your network to see where the motion is currently hap...

  • If you do not see the option to enable Sense, you may not have pods that support this feature. A SuperPod with the correct firmware must be acting as the Gateway pod.  Sense is supported on SuperPod only networks, running firmware version 2.6.0 or higher.  Firmware is updated automatically betwe...

  • iOS From the home screen, tap on the Sense icon. Slide the Motion detection toggle to the right.  It can take up to two minutes for the system to be enabled.          It may take up to two minutes before the system can start detecting motion.                                                     ...

  • The HomePass App allows you to group your devices into rooms to improve motion detection accuracy. For example, if your living room has a smart TV, smart speaker, and voice assistant, you motion detection on any of these devices can be localized to your living room! To set up rooms, make sure you...

  • Sense uses the Wi-Fi connections between SuperPods and your Wi-Fi devices to detect motion in your home. Up to 3 devices per SuperPod are used to detect motion.    Which Wi-Fi connections are used to detect motion? SuperPod to SuperPod WiFi connections   SuperPod to PowerPod  SuperPod to Devices...

Content & Parental Control

  • Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of the...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom Approve / Block lists can only be configured on a location, person, or device level. Content Access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.        P...

  • Plume gives you the ability to briefly freeze or pause internet access for a person or specific device instantly through the Time Out feature.   Enabling a Time Out   Navigate to the device or person you would like to time out. Notice the Time Out (pause button) on the top of each screen.       ...

  • Adding a Person Tap on the People button on the Home screen. Tap on Add a Person. Add a photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage Wi-Fi settings for that person. You can also assign a Primary device, wh...

  • If you accidentally assign a device to the wrong person, you can simply reassign it to another person profile (or create a new profile). Navigate to the incorrectly assigned device. Tap on the ⋮ on the upper right-hand corner to view the device menu and select Assign Device to... Select the appr...

Passwords & Access Control

  • Access allows you to set up guest access for your network without needing a separate guest SSID. Better yet, each user will have their own password and you can set up varying levels of access to your network based on three different zones.  Home  There are no access limitations in this zone. User...

  • Devices connecting to your network in the Home zone can be selectively shared with devices in the Guest zone.     iOS   Tap the ≡ icon on the app home screen. Tap the Access tab. In the Home settings page, tap New Home Password.  Enter a new password and tap on the green checkmark to save.  Use ...

  • Tap on the ≡ icon on the App home screen. Tap the Access option to view the Network Name and Passwords. Tap on Home, Guests or Internet Only to access that zone's settings page. Next to the password, you want to share, tap on the share icon. Choose the method you want to use to share the passw...

  • iOS   Tap on the ≡ icon on the App home screen. Tap the Access tab.  While in the Guest settings page, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-expire Wi-Fi Password and choose one of the options. Add a checkmark next to one or more Share...

  • iOS   Tap on the ≡ icon on the App home screen Tap on the Access tab. While on the Internet Only settings page, tap on New Internet Only Password  Enter a new password, choose an option to Auto-disable Wi-Fi Password. Tap on the green checkmark to save  Tap on the Share icon next to the password...

  • You can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access.   To suspend or control access on a device level, use the Device Freeze feature.     iOS   Tap the ≡ icon on the app home screen. Tap on the...

Network Monitoring & Management

  • Homepass.plume.com supports the following browser versions: Google Chrome 84 and later Safari 13 and later Mozilla Firefox 79 and later Edge 85 or later Unfortunately, at this time, mobile browsers are not fully supported. HomePass information is best viewed from your mobile HomePass by Plume app.

  • To view your Most Active Devices and Total Data Consumption for your network: Tap on your Plume Dashboard icon.                      Scroll down to find your Most Active Devices.                                                                                      Your top 5 Most Active Devices c...

  • What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate to devices on your network.  A port has an internal and external value called the port number. Multiple external hosts can use the ...

  • Each person can have a primary device assigned to their profile. That primary device's connections and disconnections from the network determines if they show up as being at home, which is also important for managing Sense alerts. You should always choose a device they are not likely to leave ho...

  • Adding a Person Tap on the People or Devices button on the Home screen Tap on Add a Person Add a photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage Wi-Fi settings for that person. Please note that adding a perso...

  • ISP Speed Test Want to verify that you’re receiving your internet plan’s advertised speeds? Plume Auto-runs an ISP Speed Test off of your Gateway pod every 6 hours as long as your network is idle, in order to provide you with an up to date number. You can also choose to run the ISP Speed Test any...