Essential Plume Features

Plume Sense

  • There are a few possible reasons why People at Home is not updating or you are not receiving alerts when people arrive or leave your home: The primary device assigned to the person was left at home. Ensure you always assign primary devices that will almost always be kept on the person like their...

  • Sense uses Plume SuperPods and the Wi-Fi connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave.   Sense Features Live View - Take a look inside your network to see where the motion is currently h...

  • If you do not see the option to enable Sense, you may not have pods that support this feature. A SuperPod with the correct firmware must be acting as the Gateway pod. Sense is supported on SuperPod only networks, running firmware version 2.6.0 or higher.  Firmware is updated automatically between...

  • iOS From the home screen, tap on the Sense icon. Slide the Motion detection toggle to the right.  It can take up to two minutes for the system to be enabled.          It may take up to two minutes before the system can start detecting motion.                                                     ...

  • The HomePass App allows you to group your devices into rooms to improve motion detection accuracy. For example, if your living room has a smart TV, smart speaker, and voice assistant, you motion detection on any of these devices can be localized to your living room! To set up rooms, make sure you...

  • Sense uses the Wi-Fi connections between SuperPods and your Wi-Fi devices to detect motion in your home. Up to 3 devices per SuperPod are used to detect motion.    Which Wi-Fi connections are used to detect motion? SuperPod to SuperPod WiFi connections   SuperPod to PowerPod  SuperPod to Devices...

Content & Parental Control

  • Plume gives you the ability to briefly freeze or pause internet access globally for all people or for all devices instantly through the Time Out feature. If you want to set a scheduled Internet break, consider our Device Freeze feature.     Setting a custom Time Out / Global Time Out (All people)...

  • What is a Time Out? A Time Out gives you the ability to briefly freeze or pause Internet access for a person or specific device with just a few taps. This lets you easily manage Internet access in real-time in addition to setting Device Freeze schedules. There are two ways to use a Time Out:   S...

  • Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of the...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom Approve / Block lists can only be configured on a location, person, or device level. Content Access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.      Pe...

  • Plume gives you the ability to briefly freeze or pause internet access for a single person or specific device instantly through the Time Out feature. You can also set a global Time Out (All people or devices) with a custom time frame.  If you want to set a scheduled Internet break, consider our ...

Passwords & Access Control

  • Wi-Fi Access ZonesAccess allows you to set up guest access for your network without needing a separate guest SSID. Better yet, each user will have their own password and you can set up varying levels of access to your network based on three different zones. Home There are no access limitations in...

  • Devices connecting to your network in the Home zone can be selectively shared with devices in the Guest zone.     iOS   Tap the ≡ icon on the app home screen. Tap the Access tab. In the Home settings page, tap New Home Password.  Enter a new password and tap on the green checkmark to save.  Use ...

  • Tap on the ≡ icon on the App home screen. Tap the Access option to view the Network Name and Passwords. Tap on Home, Guests or Internet Only to access that zone's settings page. Next to the password, you want to share, tap on the share icon. Choose the method you want to use to share the passw...

  • iOS   Tap on the ≡ icon on the App home screen. Tap the Access tab.  While in the Guest settings page, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-expire Wi-Fi Password and choose one of the options. Add a checkmark next to one or more Share...

  • iOS   Tap on the ≡ icon on the App home screen Tap on the Access tab. While on the Internet Only settings page, tap on New Internet Only Password  Enter a new password, choose an option to Auto-disable Wi-Fi Password. Tap on the green checkmark to save  Tap on the Share icon next to the password...

  • You can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access.   To suspend or control access on a device level, use the Device Freeze feature.     iOS Tap the ≡ icon on the app home screen. Tap on the A...

Network Monitoring & Management

  • The HomePass Web App allows you to manage your Plume Membership, buy more pods for your existing Plume membership using your web browser without the need for the HomePass Mobile App.    Best of all, you can access Insights! Insights is a convenient web platform to view the status of your Plume ne...

  • Homepass.plume.com supports the following browser versions: Google Chrome 84 and later Safari 13 and later Mozilla Firefox 79 and later Edge 85 or later Unfortunately, at this time, mobile browsers are not fully supported. HomePass information is best viewed from your mobile HomePass by Plume app.

  • homepass.plume.com uses the same login credentials as the mobile HomePass by Plume app. If you are having trouble logging in: Use the Show button of the password to make sure you have correctly entered your password.  Make sure you have the correct Region selected for your network.  Make sure y...

  • To view your Most Active Devices and Total Data Consumption for your network: Tap on your Plume Dashboard icon.                      Scroll down to find your Most Active Devices.                                                                                      Your top 5 Most Active Devices c...

  • What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate to devices on your network.  A port has an internal and external value called the port number. Multiple external hosts can use the ...

  • What is UPnP? UPnP allows a device or service to automatically configure the needed port settings on the NAT required to communicate properly with other devices and servers. Without UPnP, port forwarding rules will have to be set on the router manually, which becomes tedious if you need rules for...