For Support Agents Only
Important Updates for Support
Troubleshooting Network Issues
Beta and early access
3rd Party Product/Service Specific Setup and Known Issues
General Contact Handling
Internal Only Product Articles
Support Process and Policies (Agents Only)
Order Management and Website
General Tech Docs
What is Privacy Mode?
How is Advanced IoT Protection different from Online Protection?
I don't see any blocked events in my network. How can I know Advanced IoT Protection is doing its job?
What if Advanced IoT Protection blocks a site that is actually safe?
What kinds of network activity do Plume's security features monitor?
I see Advanced IoT Protection blocked an event. Now what do I do?
See all 9 articles
Manage People & Content Access
How does Plume's content access work?
Will enabling parental controls impact my network's performance?
Can I set different parental controls on a person, device or location level?
How can I put a person or device in time out?
How do I add or remove a person from my account?
How do I transfer a device from one person to another?
See all 10 articles
App Login and Plume Initial Setup
I cannot verify my email address.
Will the Plume App work on my device?
I cannot download the Plume App.
I cannot login to my account. The app says that my account does not exist.
App is stuck during setup.
My app is stuck on "Still looking for internet connection to Plume pod" screen. How do I get past this?
See all 10 articles
How do I identify a particular Pod?
How can I check the firmware version on my pods?
How do I add a pod to my network?
How do I rename my pod?
How do I delete a pod?
What do the colours of my ISP speed test results mean?
How do I setup a custom DNS?
Where can I view my Plume network status?
How do I view my network speeds?
Can I continue to manage my network when I’m away from home?
Why does the Plume app say my network is offline?
See all 11 articles
How do I set up Plume HomePass?
Create a new Wi-Fi Password for Home
How do I share network passwords?
Create a new password for a Guest
Create a new password for Internet Only
How do I disable or change a Wi-Fi password in Plume HomePass?
Where can I see the list of devices connected to my network?
How can I rename my connected devices?
Where can I view the last time a device connected to my network?
Where can I locate a device's MAC and IP addresses?
How do I run Device Speed Test?
Plume App Release Notes
iOS App Release Notes
Submit a message