Common Issues

Pod Connection Issues

  • Nobody likes to be without a connection to the internet. Let's find out what's causing the problem. Verify that your device is connected to the Plume WiFi network by going to your device Wi-Fi connection settings. Check to see if you can connect to other sites. Open your device browser and go to...

  • If only those pods could talk! There are many possible reasons why one or more of your pods would appear disconnected or offline.  Entire Plume Network is Offline If you have received a Plume alert stating your network is offline, follow these steps to bring it back up.  Unplug the modem from po...

  • Depending on your configuration, Plume WiFi services will continue to work in the event of an Internet or Plume Cloud outage allowing you to continue accessing the local network. Although, since configuration is through the cloud, during the outage you will not be able to make any changes to the ...

  • A pod must be deleted before being moved from one network to another. Please ask the original owner to delete the pod from the old network, so that you can add it to your new network with your existing membership. If you purchased the pods brand new, please contact Customer Support for help. Be r...

  • If one of the pods happens to lose connection or is unplugged, the system will reconfigure itself or self-heal, so you don’t lose Wi-Fi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed back ...

Performance Issues

  • Plume's built-in ISP Speed Test measures the speed of the link from your Gateway pod to your ISP using Ookla's speed test servers. If those results are not close to you ISP's advertised speed, these tests will help you find the cause.   Checking the Ethernet connection The Ethernet connection bet...

  • If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health: Move pods closer to each other Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 7-10 metres for P...

  • Here's what could be slowing you down: One or more pods are too far away from another pod. Each PowerPod must not be more than 10 metres apart from each other. SuperPods should be no more than 12 metres from each other. Ensure that you have a strong core network in your home, keeping pods in ...