For Support Agents Only
Important Updates for Support
Troubleshooting Network Issues
Beta and early access
3rd Party Product/Service Specific Setup and Known Issues
General Contact Handling
Internal Only Product Articles
Support Process and Policies (Agents Only)
Order Management and Website
General Tech Docs
Pod Connection Issues
Outage Banner content
I lost my internet connection.
Why are some pods offline in my network?
Will Plume continue to function when the Internet or Plume Cloud is down?
What should I do if my pod is part of another household?
What happens when one of the pods loses power or is unplugged?
How can I fix poor pod connection issues?
My Wi-Fi connection is slow.
Submit a message