Order, Billing & Shipping

Purchase & Order Status

  • You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. Typically, orders received before 12 AM GMT will ship the next available business day. 

  • You can use the following payment methods: VISA/VISA Debit MasterCard/MasterCard Debit American Express Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the UK. Unfortunately, we do not accept other credit card providers. We are work...

  • Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order. When your order is shipped, a shipping confirmation email is sent with the tracking number. You will receive a ...

  •   When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order.

  • You can purchase additional pods from the app or using the magic link on our website to add them to your existing Plume network. Please follow these steps to buy pods using the app: 1. Tap on Menu button on the home2. Go to Adaptive WiFi tab and tap on Add a pod to my account3. Add pods to your c...

  • When using a credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up-to-date information. We will be unable to process your payment if the addresses do not match. Due to the frequency ...

Shipping & Availability

  • You can buy Plume pods and the required membership from our webstore. We can only ship to valid UK addresses in Europe. We are unable to ship to freight forwarders due to export regulations. If you live in the US, please visit our US webstore. We've received a lot of inquiries from users in Europ...

  • We offer Free Standard Shipping to the UK. If ordered before 12AM GMT, the order will ship on the next business day. Your order should arrive with 2-3 business days from the order date.  We are unable to ship to freight forwarders due to export regulations.

Returns & Refunds

  • You can cancel your Plume membership at any time within 60 days for a full refund. Partial refunds are not provided. The minimum subscription period for a monthly membership is twelve (12) months. Cancellations after the 60 day return period will result in a payment equal to the monthly membershi...

  • Orders placed at plume.com/store include a 60-day money back guarantee. Send us a request to initiate your return and refund. If your return request is approved, a return shipping label will be sent via email within 2 business days. We are currently unable to provide return labels that can be us...

  • You can only cancel or return items that were ordered on our webstore. Orders are processed for shipment the same day as they are placed.   If your order was very recently placed and has not yet shipped, it may be possible to process a cancellation by contacting us to process your cancellation. ...