Order, Billing & Shipping

When will my order ship?

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Order CutoffTypically, orders received before 1 PM GMT will ship the same or next available business day. Orders placed after 1 PM GMT will ship the next business day.  Shipping ConfirmationYou will receive a shipping confirmation email with your tracking number as soon as your order is shipped. ...

What payment methods can I use?

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You can use the following payment methods: VISA/VISA Debit MasterCard/MasterCard Debit American Express PayPal Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the UK.Unfortunately, we do not accept other credit card providers. We are ...

How do I check my order status?

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Once an order is placed, you will receive a confirmation email that includes your order details.When your order is shipped, a shipping confirmation email is sent with the tracking number. If you have any other questions or concerns, please feel free to reach out to us here. 

When will my credit card be charged?

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  When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order.

I am a Plume member. How do I buy additional pods to expand my home setup?

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Buying more pods as an existing member You can purchase additional pods to add to your existing network from the app or using the magic link on our website to add them to your existing Plume network. Using these options lets you buy additional pods for your existing network without needing to pur...

Why didn't my payment go through?

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When using a credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up-to-date information. We will be unable to process your payment if the addresses do not match.Due to the frequency o...

Where can I buy Plume?

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You can buy Plume pods and the required HomePass membership from our UK web store. We can only ship to valid UK addresses. We are unable to ship to freight forwarders due to export regulations. If you live outside of the UK, Plume is also available in the following countries through their respec...

What shipping options are available?

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We offer Free Standard Shipping across the UK, including the Highlands and Islands, as well as Northern Ireland. If ordered before 1 PM GMT, the order will ship the same or next available business day.  UKYour order should arrive within 2-3 business days from the shipping date. Highlands and Isl...

Can I cancel a monthly Plume membership anytime?

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You can cancel your Plume membership at any time within 60 days for a full refund. Partial refunds are not provided. The minimum subscription period for a monthly membership is twelve (12) months. Cancellations after the 60 day return period will result in a payment equal to the monthly membershi...

What is Plume's return and refund policy?

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Orders placed on the Plume web store include a 60-day money-back guarantee. If, for any reason, you want to cancel an order, please send us a request to initiate your 60-day return and refund.  We will email you a return shipping label with instructions within two business days. We will return s...

Can I cancel my order?

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You can only cancel or return items that were ordered on our webstore. Orders are processed for shipment the same day as they are placed.   If your order was very recently placed and has not yet shipped, it may be possible to process a cancellation by contacting us to process your cancellation. ...