Device Connections

How do I disable the Private (random) WiFi address on my iPad?

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Devices using a Private WiFi address will connect to your HomePass network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private WiFi addresses and revert to your original address when connecting to your home network.   How ...

How do I disable the Private (random) WiFi address on my Apple Watch?

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Devices using a Private WiFi address will connect to your HomePass network. However, to get the best HomePass experience and guarantee device-level security and controls, we recommend you turn off the Private WiFi address feature and revert to your original address when connecting to your home ne...

How do I disable the Private (random) WiFi addresses on my iPhone?

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Devices using a private WiFi address will connect to your Plume network.  However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private WiFi addresses and revert to your original address when connecting to your home network.   How to...

NAT Issues when playing games

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Game consoles and multiplayer games require an open NAT to work properly. Issues that can come up when the game is behind a restricted NAT can include the inability to host, join games and talk to other players. Each console and game has a different way to express how open for communications the ...

How To Connect Raspberry PI and Other Linux Devices to Plume

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Having issues connecting to plume using your Raspberry Pi or other Linux device? Below you will find a working WPA_supplicant configuration sample that will allow you to do so. network={country=US ssid="Insert WiFi SSID Name Here" Key_mgmt=WPA2-PSKgroup=CCMPpairwise=AESproto=WPA2psk="INSERTPSKHER...

What devices will work with Plume?

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All of your WiFi and Ethernet capable devices should work with Plume. We have thoroughly tested the following smart Home and media players and know that they are compatible. Smart Home/IoT Amazon Echo and Echo Dot Amcrest IP cameras Arlo Security Cameras Ecobee 3 Thermostat - with correct ecobee...

Why is there a duplicate in my device list?

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Why is my device duplicated in the device list? Individual devices are identified based on the unique MAC address of their network hardware, which normally never changes. However, there are a few possible reasons this MAC address can change.   A different connection type is used Laptops, desktops...

Netatmo Weather Station disconnecting frequently

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Early versions of Netatmo Weather Station will connect to Wi-Fi only at regular intervals to communicate their data to Netatmo's servers. This interval is approximately 5 minutes. Netatmo Weather Stations hardware versions including this behaviour: V1 V2 Later models, like Netatmo Weather Stati...

Why can't I connect my Sony PSP to Plume?

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Issue Description To ensure the security of your network, Plume currently only supports WPA2-PSK AES, since older security standards are easily compromised with little effort. As a result, older devices like the Sony PSP that only support older WiFi security standards such as WEP, WPA, or WPS, wi...

My wireless device did not connect to Plume

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All devices are not connecting Use the HomePass app to check that your new network name matches your previous SSID. Check the Home password also matches what was previously used on the old network.  Make sure you have disabled the old Wi-Fi on your router or router/combo. If you did not re-use t...

Nest Cameras are turning off

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Why do I have to frequently turn my Nest Cameras back on? If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not....

Connected devices not showing their IP address in app

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Why doesn't the app show an IP address for a connected device? If you designate the IP address on the device itself, you will not be able to see an IP address in the Plume app, even if the device is connected to the network and working. This is considered normal behaviour, but may be unexpected. ...

Disable Private (Random) Wi-Fi Addresses

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Devices using a private (random) Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off private Wi-Fi addresses for your home network. Turning off this setting is only for your home ne...

How do I disable random MAC addresses on Windows?

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Devices using a random WiFi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls,  we recommend you turn off the random WiFi MAC address feature and revert to your original WiFi MAC Address when connecting to yo...

How do I disable random WiFi MAC address on Android?

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Devices using a random WiFi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off random WiFi MAC addresses and revert to your original WiFi MAC Address when connecting to your home net...

Does Plume Support MAC Address Randomisation?

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Yes, Plume supports connections from devices that have implemented MAC address randomisation. Being able to connect to WiFi using a random MAC address is a new feature recently released in Android 10, Windows 10, and iOS 14. Through our Advanced Device Typing feature, your Plume network will stil...

Where can I see the list of devices connected to my network?

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To view a list of all client devices connected to your network, open the People & Devices page and tap on the Devices button.       The device lists are organized by the type of password being used. Ethernet-connected devices will appear in the Home zone. The device lists show all the devices th...

How can I rename my connected devices?

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You can rename your device by accessing Connected Devices list on your App. Click the device name directly to rename it or select the menu on the upper right corner of the screen and then Edit Name.