Device Connections

Device Setup

  • Having issues connecting to plume using your Raspberry Pi or other Linux device? Below you will find a working WPA_supplicant configuration sample that will allow you to do so. network={country=US ssid="Insert WiFi SSID Name Here" Key_mgmt=WPA2-PSKgroup=CCMPpairwise=AESproto=WPA2psk="INSERTPSKHER...

  • All of your Wi-Fi and Ethernet capable devices should work with Plume. We have thoroughly tested the following smart Home and media players and know that they are compatible. Smart Home/IoT Amazon Echo and Echo Dot Amcrest IP cameras Arlo Security Cameras Ecobee 3 Thermostat - with correct ecobe...

  • You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable. Connecting a device to a pod by Ethernet will not negatively impact your Plume WiFi performance. Plume also supports Ethernet backhaul, meaning you can now create networks with multiple gatewa...

  • Avoiding Interference If you are having trouble with your Sonos Speakers (playback issues, trouble pairing speakers, players disappearing from the controller in the App), the most likely cause is wireless interference. Plume's optimiser already chooses the best 2.4Ghz channel for use in your netw...

Device Issues

  • Why do I frequently have turn my Nest Cameras back on? If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not. To...

  • Why is my device not being shown in the Plume app even if it still has an internet connection? If you have an Ethernet connected device that is working properly but is not being shown on the Plume app, it is probable that it has a Locally Administered MAC Address (LAA).  How does a LAA get assign...

  • Wi-Fi devices Make sure Wi-Fi on your device is on and that you can see your Wi-Fi network name on your device. If you can't find your Wi-Fi network name, please visit your Plume App, go to Settings on the menu and verify your Wi-Fi network name. You can easily share this information with new de...

  • Plume is working to resolve a known issue that prevents Amazon Tablets from accessing some essential features while the Kids content filter is enabled.        In the Plume App, check your Protected tab, and you will see amazon as a blocked site with the listed reason as shopping.     Workaround ...

  • All network lists on your devices are ordered alphabetically. If you cannot find your network, please check your Plume App, go to Settings in the menu and verify your Wi-Fi network name. If you still don’t find the Plume SSID, try adding the SSID manually through Wi-Fi settings in the device. Plu...

  • Many devices state they are only compatible with 2.4Ghz networks or may prevent you from connecting them if your mobile is currently connected on 5Ghz. Usually, these devices tend to be IoT devices that require you to use their app to setup the Wi-Fi connection for the device. Majority of these d...

Managing Devices

  • You can select the Connected Devices link found at the bottom of the App home screen. You will be provided with a view of all the devices that are connected wirelessly to your network, and a list of devices that are currently disconnected from the network. From here, you are able to tap on each i...

  • You can rename your device by accessing Connected Devices list on your App. Click the device name directly to rename it or select the menu on upper right corner of the screen and then Edit Name.

  • The Plume app’s home page displays a count of Connected Devices at the bottom of the screen. Selecting this will bring up a grid with active devices displayed with a white background and inactive devices displayed with a grey background. All inactive devices will display the time they were last ...

  • The Plume app’s home page displays a count of Connected Devices at the bottom of the page. Selecting this will bring up a grid of currently and previously connected devices.    Proceed by tapping on the selected device to see the device information, including the device's MAC address and IP addre...

  • For this Speed test to work, your device must be connected to your Plume Wi-Fi network.  Unlike the ISP Speed Test feature, this Speed Test measure the device's connection through the pods all the way to the internet. From the main screen, tap your device icon. Tap on Device Speed Test and the ...