Device Connections

NAT Issues when playing games

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Game consoles and multiplayer games require an open NAT to work properly. Issues that can come up when the game is behind a restricted NAT can include the inability to host, join games and talk to other players. Each console and game has a different way to express how open for communications the ...

How To Connect Raspberry PI and Other Linux Devices to Plume

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Having issues connecting to plume using your Raspberry Pi or other Linux device? Below you will find a working WPA_supplicant configuration sample that will allow you to do so. network={country=US ssid="Insert WiFi SSID Name Here" Key_mgmt=WPA2-PSKgroup=CCMPpairwise=AESproto=WPA2psk="INSERTPSKHER...

What devices will work with Plume?

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All of your Wi-Fi and Ethernet capable devices should work with Plume. We have thoroughly tested the following smart Home and media players and know that they are compatible. Smart Home/IoT Amazon Echo and Echo Dot Amcrest IP cameras Arlo Security Cameras Ecobee 3 Thermostat - with correct ecobe...

Would it be better to just connect devices directly into Plume's Ethernet port on a pod versus over Wi-Fi?

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You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable. Connecting a device to a pod by Ethernet will not negatively impact your Plume WiFi performance. Plume also supports Ethernet backhaul, meaning you can now create networks with multiple gatewa...

Sonos Installation tips

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Avoiding Interference If you are having trouble with your Sonos Speakers (playback issues, trouble pairing speakers, players disappearing from the controller in the App), the most likely cause is wireless interference. Plume's optimiser already chooses the best 2.4Ghz channel for use in your netw...

Nest Cameras are turning off

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Why do I frequently have turn my Nest Cameras back on? If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not. To...

Device is connected, but is not showing in the app

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Why is my device not being shown in the Plume app even if it still has an internet connection? If you have an Ethernet connected device that is working properly but is not being shown on the Plume app, it is probable that it has a Locally Administered MAC Address (LAA).  How does a LAA get assign...

My device is not connecting to Plume, what do I do?

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Wi-Fi devices Make sure Wi-Fi on your device is on and that you can see your Wi-Fi network name on your device. If you can't find your Wi-Fi network name, please visit your Plume App, go to Settings on the menu and verify your Wi-Fi network name. You can easily share this information with new de...

My child's Amazon Tablet doesn't seem to work on my Plume network

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Plume is working to resolve a known issue that prevents Amazon Tablets from accessing some essential features while the Kids content filter is enabled.        In the Plume App, check your Protected tab, and you will see amazon as a blocked site with the listed reason as shopping.     Workaround ...

I cannot find Plume WiFi network name in Wi-Fi network list on my device.

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All network lists on your devices are ordered alphabetically. If you cannot find your network, please check your Plume App, go to Settings in the menu and verify your Wi-Fi network name. If you still don’t find the Plume SSID, try adding the SSID manually through Wi-Fi settings in the device. Plu...

My device is only compatible with 2.4Ghz networks

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Many devices state they are only compatible with 2.4Ghz networks or may prevent you from connecting them if your mobile is currently connected on 5Ghz. Usually, these devices tend to be IoT devices that require you to use their app to setup the Wi-Fi connection for the device. Majority of these d...

Does Plume Support MAC Address Randomization?

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Yes, Plume supports connections from devices that have implemented MAC address randomization. This is a new feature recently released in Android 10, Windows 10 and iOS 14 (currently in beta). Through our Advanced Device Typing feature, your Plume network will still be able to properly recognize d...

Where can I see the list of devices connected to my network?

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You can select the  Devices link found at the bottom of the app home screen. You will be provided with a view of all the devices that are connected to your network, and a list of devices that are currently disconnected from the network.  The device list is organized by the type of password being ...

How can I rename my connected devices?

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You can rename your device by accessing Connected Devices list on your App. Click the device name directly to rename it or select the menu on upper right corner of the screen and then Edit Name.

Where can I view the last time a device connected to my network?

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The Plume app’s home page displays a count of Connected Devices at the bottom of the screen. Selecting this will bring up a grid with active devices displayed with a white background and inactive devices displayed with a grey background. All inactive devices will display the time they were last ...

Where can I locate a device's MAC and IP addresses?

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The Plume app’s home page displays a count of Connected Devices at the bottom of the page. Selecting this will bring up a grid of currently and previously connected devices.    Proceed by tapping on the selected device to see the device information, including the device's MAC address and IP addre...

How do I run Device Speed Test?

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For this Speed test to work, your device must be connected to your Plume Wi-Fi network.  Unlike the ISP Speed Test feature, this Speed Test measure the device's connection through the pods all the way to the internet. From the main screen, tap your device icon. Tap on Device Speed Test and the ...