Plume Membership

Do I still get customer support when my membership expires?

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Absolutely! We will continue to provide product support and troubleshooting even if you are not an active member. However, users with a 1-year or Monthly membership only receive warranty replacements of their pods while their membership is active. The included 1-year warranty is extended automati...

What do I get with my membership?

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With a membership, you get the best WiFi coverage and reliability through affordable SuperPods, the HomePass app, and a commitment to continuous upgrades.The Plume Membership includes the following features and services: Adapt: Plume learns your environment and optimizes performance for a powerf...

What membership plans are available?

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Annual HomePass Membership: This is a 12-month plan which costs £99. All of your pods will be under warranty as long as you are enrolled in this membership. You can easily keep on renewing this plan as long as you like.   Membership includes: Access to purchase Plume pods and the Plume HomePass ...

How much do pods cost?

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In addition to your annual membership, SuperPods are £99, SuperPods with WiFi 6 are £159, and SuperPods with WiFi 6E are £299 each.    

Can I cancel the membership anytime?

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The Plume membership may be cancelled at any time within 60 days of pod delivery for a full refund. The Plume membership is purchased yearly and covers the whole year with a single payment. Partial refunds are not provided.

Can I cancel or suspend the membership?

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You may request termination of your membership subscription anytime by contacting Plume Support. If you request termination within 60 days from the date of your purchase of new products coupled with a new Membership subscription, you will receive a full refund upon the return of the pods in their...

How do I renew my Plume membership?

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Plume Memberships can be renewed either with HomePass mobile App or Plume Website. Website Visit https://account.plume.com/ Click on "Sign In" in the upper right-hand corner Click Account Find the subscription that has expired or is about to expire, click Renew Now Verify payment information ...

What is the login on the website used for?

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The login for the website is used to manage your Plume membership and get insights on your Plume network, without the need to use the HomePass by Plume app.  Order additional pods for your existing membership. Purchase a new membership and pods for another location.  Update your contact and paym...

How to add a payment method for membership renewals?

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In this article, you will find instructions on how to add a payment method for membership renewal.  If you have committed to pay the membership plan on a 12-month installment plan and would like to change or add a payment method during your initial term, please contact customer support for help w...

Will my pods still work if I don’t renew my membership?

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If you don't renew your membership, your HomePass network will be switched to Basic mode. Use the table below to see what is supported in Basic mode.  Membership Basic Mode   Yes Yes Dynamic WiFi Yes Yes Network topology view Yes Yes Manage data requests Yes Yes ...

How do I change my Plume account email or password?

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Password reset You can always reset your password by entering your Plume username and selecting the Forgot your password? link on the Sign In screen in the app.   Change user name or email Please contact support for assistance in changing your account username or email. A support agent will authe...

How to reach out for support if I got Plume through my ISP?

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Plume works in partnership with many Internet Service Providers (ISP) across multiple countries. We share our products with the ISP and they handle the rest, including customer support and account management, therefore our representatives at Plume Support cannot see or manage any accounts for cus...

How to see support contact options in mobile application?

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If you want to contact support because there is no answer to your question on our site, please check the contact options available in the mobile application. Not all of the options mentioned in this article will always be available. The application provides contact information from your internet ...

I cannot verify my email address.

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  You may not be able to complete the verification process due to the following reasons: You did not receive the verification email from Plume. If you did not receive a verification email from Plume, please check your other folders (spam, junk or clutter) for the Plume verification email. Ensur...

Will the Plume HomePass App work on my device?

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You'll need the Plume HomePass App to set up your WiFi network. It has been designed to work and tested with iOS 14 and higher and with Android smartphones running Android 7 and higher.

I cannot download the Plume HomePass App.

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Where to get the App The Plume HomePass App is currently available in the UK Google Play and Apple App stores, until we make Plume available in other countries. If you already have Plume WiFi and have moved outside of the UK, it may still be possible to access the UK Apple App and Google Play sto...