Plume Membership

  • Password reset You can always reset your password by entering your Plume username and selecting the Forgot your password? link on the Sign In screen in the app.   Change user name or email Please contact support for assistance in changing your account username or email. A support agent will authe...

  • Membership

    • Absolutely! We will continue to provide 24/7 product support and troubleshooting even if you are not an active member. However, users with a 1-year or Monthly membership only receive warranty replacements of their pods while their membership is active. The included 1-year warranty is extended aut...

    • With a membership, you get the best Wi-Fi coverage and reliability through affordable SuperPods, the HomePass app, and a commitment to continuous upgrades.The Plume Membership includes the following features and services: Adapt: Plume learns your environment and optimises performance for a power...

    • Annual HomePass Membership: This is a 12-month plan which costs £99. All of your pods will be under warranty as long as you are enrolled in this membership. You can easily keep on renewing this plan as long as you like. Plume membership provides you access to our Adaptive WiFi™ technology, Guard,...

    • In addition to your annual membership, SuperPods are £99 each.   

    • The Plume membership may be cancelled at any time within 60 days of pod delivery for a full refund. The Plume membership is purchased yearly and covers the whole year with a single payment. Partial refunds are not provided.

    • You may request termination of your membership subscription anytime by contacting Plume Support. If you request termination within 60 days from the date of your purchase of new products coupled with a new Membership subscription, you will receive a full refund upon the return of the pods in their...

    Renewal & Payments

    • The login for the website is used to manage your Plume membership and get insights on your Plume network, without the need to use the HomePass by Plume app.  Order additional pods for your existing membership. Purchase a new membership and pods for another location.  Update your contact and paym...

    • Log into your Plume Account on the Plume Website.  Click on the Account option using the drop-down on the top-right.  Scroll to the bottom of the page to see your payment methods. Click on the Add button on the right to enter a new payment method. Enter you new card information including the Pos...

    • Your pods will continue to provide basic functionality if you decide to not renew your Plume membership with the following features and services: Adapt: Plume will continue to monitor and adjust how your pods are connected to each other and ensure they are always getting the best connection.  ...

    Plume Account

    • Password reset You can always reset your password by entering your Plume username and selecting the Forgot your password? link on the Sign In screen in the app.   Change user name or email Please contact support for assistance in changing your account username or email. A support agent will authe...

    •   You may not be able to complete the verification process due to the following reasons: You did not receive the verification email from Plume. If you did not receive a verification email from Plume, please check your other folders (spam, junk or clutter) for the Plume verification email. Ensur...

    • You'll need the Plume HomePass App to set up your Wi-Fi network. It has been designed to work and tested with iPhone 5 and above running iOS 11 and higher and with Android smartphones running Android 4.4 and higher. We are closely evaluating new platform opportunities. To stay in touch with the u...

    • Where to get the App The Plume HomePass App is currently available in the UK Google Play and Apple App stores, until we make Plume available in other countries. If you already have Plume WiFi and have moved outside of the UK, it may still be possible to access the UK Apple App and Google Play sto...

    • The app is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time. Go ahead and set up a new account by selecting Set Up when prompted or by selecting the Set Up Plume on...

    • The HomePass by Plume App is available for download from the UK Apple App Store and Google Play Store. Plume PowerPods and SuperPods are currently only available in the UK. Our app is localised for each country Plume is available in and it is important to download the proper version for your loca...