Security & Privacy

Online Protection

  • The HomePass app allows you to delete any past blocked events, similar to clearing your browser history. If you'd like to delete your past security events, open the main menu and select the Guard tab. On the bottom of the screen, you will find the Delete security events button. Simply tap the bu...

  • Enabling the Online Protection feature will protect your devices from malware sites, botnets, spyware, spam, phishing, keyloggers, monitoring, proxy avoidance, anonymizer and other harmful attacks on your network.   How do I turn on Online Protection?  The feature is enabled on all devices by def...

  • Plume's security features have been designed with a privacy first mentality, ensuring we offer effective protection against today's threats while respecting our users and their data privacy. Since security related features inherently require more information to protect your devices than Plume's b...

  • Plume's Online Protection now supports, IP Threat Detection (IPTD), the latest advancement of Plume Guard features! Previously, Online Protection worked by detecting only malicious DNS based threats. By now protecting devices from connecting to malicious sites using IP addresses (IPTD Outbound Pr...

  • Adblocking will help you block web and video advertisements as well as requests to known ad servers. You can enable this for either a device, person profile, or everyone. When you enable Adblocking for a person, this setting will be applied to all the devices assigned to that person. Please note ...

  • Open the main menu from the home screen and tap on the Guard tab. Tap on Manage Security Events.                                                                                                                The Protected tab will display all blocked events. Simply tap on any event to add the si...

IoT Protection

Privacy

  • Under the GDPR, “Personal Data” means any information that relates to an identified or identifiable individual. This includes not only name and contact details, but also any data that can be linked back to an individual, such as online identifiers (e.g., IP address, device unique IDs, cookie iden...

  • There are four main measures taken to keep the data safe and reduce vulnerability to DDOS attacks.   Access to the pods Local access to the pods is completely shut down to prevent access, except from the cloud. SSH, Telnet, HTTP/S and other entry ports are disabled for all shipped products. This ...

  • We collect your email address, name and other personal information for authentication and maintenance of your Plume account. To deliver the best Wi-Fi experience to your home, we collect critical information as you use your Plume service such as: The type of devices you use and their operating s...

  • Plume's Privacy Mode enables you to limit data from being sent to the Plume Cloud. This feature is configurable at the location level. It is Disabled by default, though you can always enable it by accessing the Guard tab of your HomePass app.       When you Enable Privacy mode: All Guard featur...

  • Plume takes the privacy of our users seriously. As part of our Content Access and Guard features, Plume needs to collect the DNS request information (not URLs) and sends it to the cloud to identify web-based sources that may have potential security risks. We only store the requests that are flagg...

  • All Plume members have the right to be forgotten. HomePass supports two different types of data deletions.   Security Event Data If you'd like to just remove items from your list of blocked events from either Guard or Content Access: In the HomePass app, open your menu. Select the Guard tab. On...