Basic Setup & Configuration

  • You need to have an active high speed internet connection, the Plume app, membership and pods to begin setup. The Plume app will guide you through the easy setup process, starting with creating your Plume account. Connect a SuperPod to your modem or router by Ethernet cable. Add the rest of the S...

  • Launch the Plume app and choose the Set Up Plume option.                                                                The app will prompt you to enter your name and email. This will be for your new Plume account.   Choose your Plume account password, which must be at least 8 characters long.  ...

  • When it comes to getting the best performance out of your Plume network, pod placement is everything! While every home has a unique size, shape, and Wi-Fi environment, here are some guidelines for maximizing your speeds. We recommend one SuperPod for every two rooms. Pods should be spread evenly ...

  • We recommend one SuperPod for every two rooms and placing PowerPods a bit closer. Alternatively, you can use one SuperPod for covering larger rooms like living rooms or master bedroom. Spread pods evenly around your home, especially in rooms and open spaces where you often use Wi-Fi. We recommend...

  • Placing your gateway pod (GW: connected via ethernet to a modem/router) in a central part of your home ensures that you are able to distribute your Plume network to all corners of your home! By placing leaf pods (wireless) on interior walls of your home, you can take full advantage of Plume's omn...

  • If you get stuck during the setup process, follow these steps: Close the Plume app. Make sure that you close it rather than merely exiting the app. For Android device users, tap the Recent apps button and swipe the Plume app to close it. For iOS device users, double-click the Home button and sw...

  • Follow these instructions to replace your separate router with Plume  Download Plume app and sign up to start the setup. Disconnect your router from the modem if you wish to set up Plume as your new router  and connect one of your SuperPods to a LAN port on your modem via Ethernet cable. Restart...

  • If the "Still looking for Internet connection to Plume pod..." screen pops up, it means that the Plume App is not detecting an Internet signal on your gateway pod.   Here are the most common reasons for this issue: No Internet is provided through your modem or router. Power cycle your modem. I...

  • For best performance, a SuperPod should always be the Gateway pod (connected to modem/router). If you have more than one SuperPod, you can connect any of of your SuperPods to the modem since they are identically manufactured. Each and every Ethernet port on your pods can be used to hardwire devic...

  • Follow these instructions to set up your Plume with modem-router combo box: Download Plume app and sign up to start the setup. Restart your modem-router combo box. (Optional) Connect one of your Plume pods to a LAN port on your modem-router combo box via the included Ethernet cable.. Then plug t...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download Plume app and sign up to start the setup. Restart your modem Connect one of your Plume SuperPods to a LAN port on your router via network cable to keep using your existing router. You ...

  • Plume pods currently are not configured with PPPoE functionality. If your DSL provider requires PPPoE router, you will need to set up Plume with your existing router. Please refer to step by step instructions on setting up Plume with your router.

  • We recommend that you keep your Plume pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door or take it outside only when you need it for a get-together.

  • Bathrooms are masses of Wi-Fi deflectors because of the pipes and mirrors that lie in or on their walls. In addition, the Plume pods are not really waterproof. We'd recommend skipping the bathroom.

  • We strongly recommend that you use a SuperPod as your gateway in order to distribute the best performance across your entire home!    Plug your SuperPod anywhere in your home. Tap the + button from the main menu to add the SuperPod to your account. Select Done Adding Pods when all additional pod...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download Plume app and sign up to start the setup. Restart your modem. Disconnect your Airport Extreme or Capsule from the modem if you wish to set up Plume as your new router and connect one o...

  • Yes, you can. Please follow these step to switch pods correctly: Disconnect the original pod from the modem or router. Connect the replacement pod to the modem or router. Unplug your modem or router from power for at least 30 seconds Power up your modem or router. For best performance make sure...

  • You can easily set up Plume while keeping your devices connected as long as you have one Ethernet port on your router available to connect Plume pod via network cable. If you do not have any Ethernet ports available on your router, you can use a switch to add additional ports. Replace one of...