Membership

  • If you are on a monthly Plume membership payment plan offered through your ISP, we are automatically debiting the membership fee each month from your credit card. If we are unable to collect payment for your membership, we will attempt to contact you to ensure your payment information is up to da...

  • With a membership, you get the best Wi-Fi coverage and reliability through affordable SuperPods and PowerPods, the Plume app, and a commitment to continuous upgrades. The Plume Membership includes the following features and services: Adaptive Home WiFi™: Plume learns your environment and optimis...

  • Annual Membership: This is a 12-month plan which costs £99. All of your pods will be under warranty as long as you are enrolled in this membership. You can easily keep on renewing this plan as long as you like. Plume membership provides you access to our Adaptive WiFi™ technology, Homepass®, AI S...

  • Each new annual membership purchase includes one SuperPod. You may add additional PowerPods for £69 each and SuperPods for £99 each.   

  • The Plume membership may be cancelled at any time within 60 days of pod delivery for a full refund. The Plume membership is purchased yearly and covers the whole year with a single payment. Partial refunds are not provided.

  • You may request termination of your membership subscription anytime by contacting Plume Support. If you request termination within 60 days from the date of your purchase of new products coupled with a new Membership subscription, you will receive a full refund upon the return of the pods in their...

  • No, you will need separate memberships for each location. You can buy a new membership and pods through the app or here.

  • Gifts You can always purchase an annual membership with SuperPod and additional Add-on pods as a gift to a friend or family. Once the pods are received, the recipient just needs to create the Plume account in the app using their name and email. Once the pods are set up, the membership will then b...

  • Plume does not offer a trade-in service to upgrade your pods. If you want to purchase additional SuperPods or PowerPods, you can do so via the Add a pod to my account option in your Plume app.    

  • As a current member, for each new Plume account referred by you, we'll credit your Plume account £20, which can be applied towards membership renewal or future hardware purchases. Once the referred new account has been set up, contact support with the new account details so we can apply the cred...