Device Setup

How do I disable the Private (random) WiFi address on my iPad?

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Devices using a Private WiFi address will connect to your HomePass network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private WiFi addresses and revert to your original address when connecting to your home network.   How ...

How do I disable the Private (random) WiFi address on my Apple Watch?

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Devices using a Private WiFi address will connect to your HomePass network. However, to get the best HomePass experience and guarantee device-level security and controls, we recommend you turn off the Private WiFi address feature and revert to your original address when connecting to your home ne...

How do I disable the Private (random) WiFi addresses on my iPhone?

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Devices using a private WiFi address will connect to your Plume network.  However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private WiFi addresses and revert to your original address when connecting to your home network.   How to...

NAT Issues when playing games

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Game consoles and multiplayer games require an open NAT to work properly. Issues that can come up when the game is behind a restricted NAT can include the inability to host, join games and talk to other players. Each console and game has a different way to express how open for communications the ...

How To Connect Raspberry PI and Other Linux Devices to Plume

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Having issues connecting to plume using your Raspberry Pi or other Linux device? Below you will find a working WPA_supplicant configuration sample that will allow you to do so. network={country=US ssid="Insert WiFi SSID Name Here" Key_mgmt=WPA2-PSKgroup=CCMPpairwise=AESproto=WPA2psk="INSERTPSKHER...

What devices will work with Plume?

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All of your WiFi and Ethernet capable devices should work with Plume. We have thoroughly tested the following smart Home and media players and know that they are compatible. Smart Home/IoT Amazon Echo and Echo Dot Amcrest IP cameras Arlo Security Cameras Ecobee 3 Thermostat - with correct ecobee...

Would it be better to just connect devices directly into Plume's Ethernet port on a pod versus over WiFi?

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You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable. An Ethernet-connected device's connection to a pod will not be limited by its own WiFi capabilities or the WiFi environment. Connecting devices using Ethernet when possible can also improve the...

Sonos Installation tips

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Avoiding Interference If you are having trouble with your Sonos Speakers (playback issues, trouble pairing speakers, players disappearing from the controller in the App), the most likely cause is wireless interference. Plume's optimiser already chooses the best 2.4 Ghz channel for use in your net...