How Plume Works

  • Routers have limited coverage. Extenders can often improve the coverage, but they degrade the internet speed. Mesh Wi-Fi systems provides relatively higher coverage without degrading speed. They can replace your router as well. Plume Adapt is a unique mesh Wi-Fi system that uses AI to optimise yo...

  • You can set Plume up in a matter of minutes. Start by downloading the HomePass app for iOS or Android onto your phone. The app will walk you through the process. Create your Plume account. Connect a SuperPod to your modem or router. Choose your Wi-Fi name and password. Plug in the rest of the Su...

  • The HomePass App walks you through your creating your Plume account and network through a simple setup process. The HomePass app is required to manage your network and gives you insight into the health of your home network. Using the HomePass app, you can do the following from anywhere you intern...

  • Yes, Plume will work with any broadband ISP service to improve the Wi-Fi in your home. Click here for instructions on specific network configurations. 

  • Yes, you can use Plume with your existing router. Download the app and follow instructions to set up Plume with your router. Please make sure to turn off the Wi-Fi on your router after the setup to allow Plume to efficiently manage your home Wi-Fi. Please note that Plume will not work as an ext...

  • The number of pods you'll need will vary based on a number of factors, such as the layout, construction of your home, how many devices you plan on using and the speed of your internet connection. With your new membership you will receive one SuperPod, which is enough to cover a Studio apartment. ...

  • Plume Adapt is designed to spread out device connections throughout the home. While it is not a hard limit, connections of more than 32 devices per Wi-Fi band are not recommended on PowerPods, and not more than 45 devices on SuperPods per radio. 

  • It's easy to bring Plume with you when you move. Just bring your pods to your new home and plug them in to the modem or router to spread Wi-Fi in your new home.

  • Although Plume is designed for residential homes at the moment, Plume will also work for small businesses as long as you have an internet service meeting your usage. For your specific business needs, please contact our support team for more information.

  • Please note that Plume is currently only available, and only has the required permissions to use radios in the USA and the UK. The Plume app is only available in US and UK based Apple App and Google Play stores. We are constantly working to expand our areas of availability, but we do not yet have...

  • Using the Web App you can view insights and the status of your Plume network and manage your Plume membership.  At the moment, you can only setup, access and manage your Plume network through the HomePass mobile App. The mobile App is compatible with iPhone 5 and above running iOS 9 and higher an...

  • You can plug a pod into a power strip, adaptor, extension cord or surge protector. Unlike Power Line Communication (PLC) based devices, data is not transmitted via the AC lines. Plume pods connect to each via Wi-Fi or Ethernet and will still work as long as they continue to receive power from th...