Performance Issues

Upload result from ISP speed test on SuperPod with WiFi 6 never exceeds 1.5Gbps

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If you are lucky enough to have a multi-gigabit symmetrical Internet connection and a SuperPod with WiFi 6 as your gateway, you may have noticed that the uploads on your ISP Speed Test results in the HomePass app are currently limited to around 1.5Gbps. This is a known current limitation on the S...

What to do when receiving poor ISP Speed Test results

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Plume's built-in ISP Speed Test measures the speed of the link from your Gateway pod to your ISP using Ookla's speed test servers. If those results are not close to your ISP's advertised speed, these tests will help you find the cause.   Checking the Ethernet connection The Ethernet connection be...

How can I fix poor pod connection issues?

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If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:   Move pods closer to each other Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 7-10 metres for...

My WiFi connection is slow.

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Here's what could be slowing you down: One or more pods are too far away from another pod. Each PowerPod must not be more than 10 metres apart from the other. SuperPods should be no more than 12 metres from each other. Ensure that you have a strong core network in your home, keeping pods in ...