Content & Parental Control

  • Plume gives you the ability to briefly freeze or pause internet access globally for all people or for all devices instantly through the Time Out feature. If you want to set a scheduled Internet break, consider our Device Freeze feature.     Setting a custom Time Out / Global Time Out (All people)...

  • What is a Time Out? A Time Out gives you the ability to briefly freeze or pause Internet access for a person or specific device with just a few taps. This lets you easily manage Internet access in real-time in addition to setting Device Freeze schedules. There are two ways to use a Time Out:   S...

  • Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of the...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom Approve / Block lists can only be configured on a location, person, or device level. Content Access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.      Pe...

  • Plume gives you the ability to briefly freeze or pause internet access for a single person or specific device instantly through the Time Out feature. You can also set a global Time Out (All people or devices) with a custom time frame.  If you want to set a scheduled Internet break, consider our ...

  • Adding a Person Tap on the People button on the Home screen. Tap on Add a Person. Add a photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage Wi-Fi settings for that person. You can also assign a Primary device, wh...

  • If you accidentally assign a device to the wrong person, you can simply reassign it to another person profile (or create a new profile). Navigate to the incorrectly assigned device. Tap on the ⋮ on the upper right-hand corner to view the device menu and select Assign Device to... Select the appr...

  • Internet Freeze allows you to easily manage how much time is spent on the internet by a device by using a schedule or as needed.    Schedule or Turn on Internet Freeze Select the device in the app to access the device details page. Tap on Schedule Internet Freeze. Select Until End of Day, School...

  • You can approve a website for a person, the entire network or a device if not assigned to a person. Up to 50 websites can be approved in total.  If you notice a website has been incorrectly blocked, please report it to support.    Approving Websites for Everyone Tap on the Guard tab inside the m...

  • Up to 50 total sites can be manually blocked at the network, person and device levels combined.  IP addresses can only be blocked if you have Outbound IP Protection and Intrusion Prevention enabled.    Blocking a Website for Everyone    Tap on the Guard tab inside the main menu. Tap on Manage se...

  • Plume allows you to personalize your online experience with customizable Approved and Blocked lists. Up to 50 total sites can be manually blocked at the network, person and device levels combined.  To remove sites from the network level block or approved lists, go to the Guard tab from the main ...