Plume Account

  • Password reset You can always reset your password by entering your Plume username and selecting the Forgot your password? link on the Sign In screen in the app. Change user name or email Please contact support for assistance in changing your account username or email. A support agent will authent...

  •   You may not be able to complete the verification process due to the following reasons: You did not receive the verification email from Plume. If you did not receive a verification email from Plume, please check your other folders (spam, junk or clutter) for the Plume verification email. Ensur...

  • You'll need the Plume App to set up your Wi-Fi network. It has been designed to work and tested with iPhone 5 and above running iOS 9 and higher and with Android smartphones running Android 4.4 and higher. We are closely evaluating new platform opportunities. To stay in touch with the updates, we...

  • Where to get the app The Plume app is currently available in the UK Google Play and Apple App stores, until we make Plume available in other countries. If you already have Plume WiFi and have moved outside of the UK, it may still be possible to access the UK Apple App and Google Play stores to do...

  • The app is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time. Go ahead and set up a new account by selecting Set Up when prompted or by selecting the Set Up Plume on...

  • The Plume WiFi app is available for download from the UK Apple App Store and Google Play Store. Plume PowerPods and SuperPods are currently only available in the UK.  Our Plume app is localised for each country Plume is available in and it is important to download the proper version for your loca...

  • At this time, only one username can be associated with each Plume account.