Plume Account

How do I change my Plume account email or password?

Password reset You can always reset your password by entering your Plume username and selecting the Forgot your password? link on the Sign In screen in the app. Change user name or email Please contact support for assistance in changing your account username or email. A support agent will authe...

How to reach out for support if I got Plume through my ISP?

Plume works in partnership with many Internet Service Providers (ISP) across multiple countries. We share our products with the ISP and they handle the rest, including customer support and account management, therefore our representatives at Plume Support cannot see or manage any accounts for cus...

How to see support contact options in mobile application?

If you want to contact support because there is no answer to your question on our site, please check the contact options available in the mobile application. Not all of the options mentioned in this article will always be available. The application provides contact information from your internet ...

I cannot verify my email address.

You may not be able to complete the verification process due to the following reasons: You did not receive the verification email from Plume. If you did not receive a verification email from Plume, please check your other folders (spam, junk or clutter) for the Plume verification email. Ensur...

Will the Plume HomePass App work on my device?

You'll need the Plume HomePass App to set up your WiFi network. It has been designed to work and tested with iOS 14 and higher and with Android smartphones running Android 7 and higher.

I cannot download the Plume HomePass App.

Where to get the App The Plume HomePass App is currently available in the UK Google Play and Apple App stores, until we make Plume available in other countries. If you already have Plume WiFi and have moved outside of the UK, it may still be possible to access the UK Apple App and Google Play sto...

I cannot log into my account. The app says that my account does not exist.

The app is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time. Go ahead and set up a new account by selecting Set Up when prompted or by selecting the Set Up Plume on...

Where can I download the HomePass by Plume App?

The HomePass by Plume App is available for download from the UK Apple App Store and Google Play Store. Plume PowerPods and SuperPods are currently only available in the UK. Our app is localised for each country Plume is available in and it is important to download the proper version for your loca...

Does Plume HomePass support more than one user per account?

The latest version of the HomePass app gives you the ability to invite other users to help you manage your HomePass network without needing to share your account credentials. There are two permission sets you can provide the new HomePass user: View Only - The user can view HomePass features ...

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