Pod Connection Issues

SuperPods not coming online - ASUS AiProtection

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Issue Description SuperPods are not connecting to the Plume cloud and will show as offline when plugged into an ASUS router that has AiProtection enabled. ASUS AiProtection supported router models: https://www.asus.com/us/AiProtection/   Cause of issue  SuperPod traffic is being classified incorr...

I received an alert that my pods are placed too far apart

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If you have received a notification that your pods are placed too far apart, simply move them closer together to help improve your network’s performance! SuperPods typically can be placed 9-12 meters apart. Note that if you have particularly thick walls (brick, concrete, or large amounts of meta...

I lost my internet connection.

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Nobody likes to be without a connection to the internet. Let's find out what's causing the problem. Verify that your device is connected to the Plume HomePass network by going to your device's WiFi connection settings. Check to see if you can connect to other sites. Open your device browser and ...

Why are some pods offline in my network?

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If only those pods could talk! There are many possible reasons why one or more of your pods would appear disconnected or offline.    Entire Plume Network is Offline If you have received a Plume alert stating your network is offline, follow these steps to bring it back up.  Unplug the modem from ...

Will Plume continue to function when the Internet or Plume Cloud is down?

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Depending on your configuration, Plume HomePass services will continue to work in the event of an Internet or Plume Cloud outage allowing you to continue accessing the local network.Although, since the configuration is through the cloud, during the outage you will not be able to make any changes ...

What should I do if my pod is part of another household?

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A pod must be deleted before being moved from one network (location) to another. Here are a few common reasons and solutions to the "claimed pod found" error message:     Another location was mistakenly created and the pod claimed on it by mistake Check for a second location using the app. If t...

What happens when one of the pods loses power or is unplugged?

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If one of the pods happens to lose connection or is unplugged, the system will reconfigure itself or self-heal, so you don’t lose your WiFi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed b...