Purchase & Order Status

  • You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. Typically, orders received before 12 AM GMT will ship the next available business day. 

  • You can use the following payment methods: VISA/VISA Debit MasterCard/MasterCard Debit American Express Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the UK. Unfortunately, we do not accept other credit card providers. We are work...

  • Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order. When your order is shipped, a shipping confirmation email is sent with the tracking number. You will receive a ...

  •   When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order.

  • You can purchase additional pods from the app or using the magic link on our website to add them to your existing Plume network. Please follow these steps to buy pods using the app: 1. Tap on Menu button on the home2. Go to Adaptive WiFi tab and tap on Add a pod to my account3. Add pods to your c...

  • When using a credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up-to-date information. We will be unable to process your payment if the addresses do not match. Due to the frequency ...