Advanced Installations

  • The Home’s Information Hub It is becoming more common for individual homes to have IT closets or Distribution Cabinets where all electronic information flows into the home.  In addition to the different type of connections, these locations may contain other equipment needed to use each connection...

  • Using Adapters to Replace Ethernet   All pods can benefit from having an Ethernet connection to the gateway.  When a Wi-Fi signal is unable to reach areas in the home, adding additional Ethernet connected pods in these areas adds coverage. However, most homes do not have Ethernet connections in e...

  • The make and model of your modem or router is usually displayed on a sticker or card attached to the back of the unit itself. In some cases, particularly if it is an ISP provided router or modem-router combo, the sticker may also include the default gateway address or console URL and username an...

  • What is a static IP? While most cases do not require it, it is possible to reserve a static IP address for your devices in the HomePass app. By default, devices use dynamic IP addresses assigned by the network upon connection and will change over time. Static IP addresses, however, do not change....

  • You can set up custom DNS settings using the HomePass App, as long as your Plume network is operating in Router Mode, following the instructions below. If your Plume network is operating in Bridge Mode, you will have to set up a custom DNS using your router's configuration settings.  iOS From ...

  • Bridge Mode should be used if there is an existing device that is already handling DHCP/NAT on your network. Plume pods are shipped with the Network Mode set to Auto Mode by default and if it detects an existing router handling DHCP/NAT, it will self-configure into (Auto) Bridge. If no DHCP is de...

  • Advanced Settings is accessible from the main menu on Android or under the Adapt tab of the iOS app.  Advanced Settings provides you access to Advanced router features. Networking Mode - Auto Mode is the default mode when you set up Plume.  Auto Mode chooses the best network mode for your set up ...

  • Does Plume support Ethernet Backhaul?  The backhaul is the connection between the pods that eventually goes all the way to the gateway pod that is Ethernet-connected to your WAN connection. The backhaul is the core of your network.  Typically pod-to-pod connections are by WiFi, although Plume als...

  • There are several different ways a VoIP phone can be connected to a Plume network.  Which setup is needed is based on how the phone must be connected to the network.  If you are unsure which setup matches yours, contact your VoIP provider.  Click on the links below to jump to each setup. VoIP pho...

  • When do I need to keep my ISP-provided Gateway (modem/router)?  If you subscribe to other services from your ISP, such as telephone (VoIP), television (IPTV), and home security, the residential Gateway device (modem/router) provided by your ISP is likely required for those services in addition to...

  • Follow these steps in order to set up your additional membership and pods at another home. A second location requires a separate membership, you will be prompted to purchase one during this process if have not already done so at the time of purchase.    Setting up another location Open the Menu...

  • Can a switch be connected to a pod without any issues? Yes, you can connect a switch to any pod for your client connections; however, a switch should not be directly connected to a standalone modem when it's used for client connections. Each Plume pod comes with at least one Ethernet port that su...

  • Plume can be used with a CUJO Smart Firewall.  To set up Plume and CUJO together you will need to set up both in Auto (Bridge) mode.  This does require the use of a router or modem-router combo device to provide DHCP services to your network. How to set up Plume and CUJO For a new Plume setup, co...