Where to get the app
If you already have Plume WiFi and have moved outside of the United States, it may still be possible to access the US Apple App and Google Play stores to download our app. A web search on how to access either US App and Play stores from abroad will provide you with the latest set of instructions. Please Contact Plume support if this does not work.
Cannot download App
The Plume HomePass App is compatible with iOS smartphone devices (iOS 9 or higher) and Android smartphone devices (4.4 or higher). If your device is not compatible with the app, it will not be available for download.
If your device is compatible with the app, here are some steps you can follow to resolve this issue:
- If nothing happens when you try to download the app from the App Store, reset your device by turning it off and on after 2 minutes.
- If your device OS is not supported by the app, you will be prompted to upgrade your OS. Perform the upgrade and then download the app.
- If you do not have sufficient storage available for the app, you will need to remove or move files and apps stored in your device before you can complete the download.
- For all other issues, consult the App Store or your device's Help Center to get the help you need.