My Wi-Fi connection is slow.

Here's what could be slowing you down:

One or more pods are too far away from another pod.
- Each Pod must not be more than 20 feet apart from each other. SuperPods should be no more than 40 feet from each other while PowerPods should be within 30 feet from each other.
- Ensure that you have a strong core network in your home, keeping pods in the center and not on exterior walls.
Not enough pods are connected in your home.
- If your signal is constantly weak, this is an indicator.
- Additional pods can always be purchased through the HomePass app.
One of your pods may be offline.
- Check if any of the LED of the pods is slowly pulsing, which means it is disconnected.
- You can go to the HomePass App, select Settings on the menu and check the status of each Pod.
- If one or more pods are offline, follow the steps described here to resolve the issue.
Modem issues: Restart your modem to fix certain connection issues.

Internet slowdown: Your ISP may be experiencing a service slowdown.

Make sure your old Wi-Fi is disabled on your router.

Click here for instructions on disabling your Wi-Fi on your router to eliminate interference.

Multiple Wi-Fi networks are running in your area.

Try moving your Pods away from the outside walls to avoid the additional interference and promote a stronger core network.

Look for interference from other sources such as: cordless phones, baby monitors, video senders, microwave ovens and other electronics.