Deleting App data helps improve overall performance on your smartphone. Also, if you notice Plume App is not behaving as expected, this method will also help. Please notice that there's a difference between App data and cached data. The cache is a temporary area of storage, where some data is kept. This helps commonly used Apps to load faster, but once in a while, excessive or outdated data, may cause problems. Android OS has functions in place that already do cache cleaning, but you may also perform a manual cleaning. App data clean, in the other hand, does clear configuration information, so this resets the application to its factory conditions. Be aware that App settings (Plume HomePass for example) are saved in Plume's cloud, so this information will not be lost.
When should I to remove App data?
1. When Plume App becomes unresponsive, takes longer to open after logging in or navigation is low or somehow problematic.
2. If you get specific errors, such as Error 401 or Error accessing server.
How do I remove App data?
Devices running iOS do not offer this option, so the best way is to delete the App itself and consequently, its data. You will need to reinstall the app and log in again.
- Tap and hold the Plume app until the following appears, then click Delete App
Android devices do offer option to delete cached data for all Apps, for each App individually and also App data. Here we show you the steps to clear App data:
- Go to Settings > Apps:
- Then look for the Plume App, scroll down and select Storage:
- Finally, go ahead and clear the data: