Devices using a random WiFi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off random WiFi MAC addresses and revert to your original WiFi MAC Address when connecting to your home network.
How to turn off random MAC addresses in most devices running Android
- Ensure the device is connected to your Plume network.
- Open the Settings app.
- Tap Network & Internet/Connections and then WiFi.
- Tap the gear icon associated with your Plume network.
- Tap Advanced and then Privacy.
- Tap Use Device MAC.
How to turn off random MAC addresses in Samsung Galaxy devices running Android
- Ensure the device is connected to your Plume network.
- Navigate to Settings.
- Tap Connections and then WiFi.
- Tap the gear icon associated with your Plume network.
- Tap MAC address type.
- Choose Phone MAC.
Your device should quickly disconnect and once it is connected back to your Plume network, it will be using the original WiFi MAC address. Any previously customized device or person-level features, such as Online protection, Content access controls, Internet Freeze, and People at Home that were assigned to the original WiFi MAC address will be applied to the device again.
Note: These settings will only be saved for your Plume network and your Android device will continue to protect your privacy by using a random WiFi MAC address when connecting to other networks.