Consumer Experience Management (CEM) Platform
When a Service Provider chooses to partner with Plume they have access to a wide variety of tools to help give their customers the best possible WiFi. Features are grouped into three categories:
Haystack – A suite of tools that allow support to assist customers with their networks, without needing to be on site. Includes:
- Signal for proactive monitoring
- Plume Central and NOC for support tools
- Dashboards that allow an ISP level network overview
HomePass – The customer-accessible features are available through the Plume App. Includes:
- Adaptive WiFi features like Optimization and Steering.
- HomePass Access features like Access Control, Content Filtering, and Device Freeze.
- AI Security features like Online Protection, AdBlocking, and Advanced IoT Protection.
- Motion features like Plume Motion and People at Home.
Harvest – Market intelligence tools that include Trends and Analysis, Reporting, and Campaign features.
Plume offers a variety of options depending on the deployment model. Regardless of an ISP’s size, from add-on resellers to small independent ISPs to multinational Tier 1 ISPs, a Plume hardware solution can be found for ISP partners. These can be over-the-top solutions that add on to existing networks to full cloud deployments, including hardware and feature customization. Hardware options are not limited to Plume pods, other OpenSync™ enabled network hardware can also be used to deploy Plume networks.
A Service Provider may want to deploy Plume to networks already in consumer’s homes, in place of or in addition to adding new hardware. This can be done by adding OpenSync™ to existing hardware. However, working with OpenSync™ is not restricted to Service Providers because it is open-source software. This means that hardware manufacturers can also integrate OpenSync™ into new and existing network hardware.
Because the use of OpenSync™ requires cloud control, developers working with OpenSync™ can get access to the Plume cloud through the OpenSync™ Academy and its cloud deployment. In order to monitor and test hardware with the cloud developers also have access to Plume Central. Access to a Development and Validation cloud hosted by Plume is also available to developers on request.
For more information on working with OpenSync™ and the OpenSync™ Academy visit the OpenSync™ website.