Devices using a random WiFi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off the random WiFi MAC address feature and revert to your original WiFi MAC Address when connecting to your home network.
How to turn off random MAC addresses in Windows
- Connect to your Plume Network.
- In your taskbar, right-click on the WiFi icon and then Properties.
- Under the Random Hardware Addresses section, change the setting to Off.
- Turn off the WiFi on your device and turn it back on to reconnect to your Plume network using the original hardware WiFi MAC address.
Once connected back using the original WiFi MAC address, any previously personalized device or person-level features, such as Online protection, Content access controls, Internet freeze, and People at Home that were previously assigned to the original WiFi MAC address will be applied to the device again.
Note: These settings will only be saved for your Plume network and your Windows 10 device will continue to protect your privacy by using a random MAC address when connecting to other networks.