Devices using an altered MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off random MAC addresses and revert to your original hardware MAC Address when connecting to your home network.
How to turn off random MAC addresses in Windows 10
- Connect to your Plume Network.
- In your taskbar, right-click on the Wi-Fi icon and then Properties.
- Under the Random Hardware Addresses section, change the setting to Off.
- Turn off of the Wi-Fi on your device and turn it back on to reconnect to your Plume network using the hardware MAC address.
Once connected back using the hardware MAC address, all of the custom device or person level features, such as Online protection, content access controls, Internet freeze, and People at Home that were previously assigned to the hardware MAC address will be applied to the device again.
Note: These settings will only be saved for your Plume network and your Windows 10 device will continue to protect your privacy by using a random MAC address when connecting other networks