For Support Agents Only
Important Updates for Support
Troubleshooting Network Issues
Beta and early access
3rd Party Product/Service Specific Setup and Known Issues
General Contact Handling
Internal Only Product Articles
Support Process and Policies (Agents Only)
Order Management and Website
General Tech Docs
Plume Release Notes and Known Issues
Can I change my Samsung SmartThings email address?
[Resolved] Why does my Plume App say "There was an error reaching the server"?
Pod Device Release Notes
SuperPod Device Release Notes
Samsung SmartThings Wifi Release Notes
Plume Cloud Release Notes
My SuperPod does not seem to be powering on at all
What's the difference between Plume, Wi-Fi routers, Extenders and Mesh?
Will Plume work with my ISP?
How easy is it to set up Plume?
What is the Plume app for?
Can I use Plume with my existing router?
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How can I delete my Plume data history?
How can I request a copy of my Plume data?
How secure is the Plume service?
Does Plume store my data?
Does Plume track and store all websites and URLs I visit?
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