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ISP & Partner Products
Virgin Media X Plume HomePass
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Absolutely! Plume HomePass works with any broadband connection, so you can rest assured that your internet service will continue to work as usual even as Virgin Media rebrands to Plume HomePass.
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There are no implications for existing customers. Please note that the price and Terms of Sale will remain unchanged for the duration of your contract. We want to let you know that moving forward, there will no longer be any co-branding of Virgin Media and Plume HomePass products. As a result, y...
ISP Pods
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How do I join the exclusive TalkTalk launch? Thank you for your interest. At the moment, we are no longer accepting new applications for this program. Registration for this program is now closed. How will I be billed? For the TalkTalk exclusive offer, you'll pay the recurring £9 monthly member...
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Can I buy extra pods from the Plume web store and then add them to my existing account obtained through my ISP? No, Plume retail pods cannot be added to your Bell Whole-Home WiFi and Comcast xFi pod networks or along with other ISP-provided pods. Management of those pods and their network is via...
Samsung SmartThings Wifi
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There are 3 ways to trigger a factory reset on Samsung SmartThings Wifi hubs Easiest way is to press and hold the reset button at the back of it until the LED starts to blink. Detailed public article is here. Deleting the location from the Samsung SmartThings app will also trigger a factory ...
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The SmartThings Hub's LED displays a series of colors during its initial setup. A solid green LED indicates everything is connected and ready to go. This should result within just a few minutes of connecting the Hub’s power and ethernet cables and instructing the SmartThings mobile app to begin s...
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To completely redo your SmartThings configuration and start from scratch, you can perform a factory reset on your SmartThings Wifi Hub. Note: Resetting the Hub will restore factory settings. All device connections, Automations, and Scenes associated with the Hub will be lost. All devices connecte...
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Device Release Notes - Version 2.2.0-15-NOTGIT-PROD Release Date: 20 June 2019 Added stability patches during onboarding Improved health check capabilities Device Release Notes - Version 2.2.0-14-NOTGIT-PROD Release Date: 20 May 2019 Improvements to pairing process for some Zigbee devices tha...
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As of Firmware Version 2.2.0-12, SmartThings Wifi now supports wired backhaul for all nodes. How to setup Wired backhaul Setup your SmartThings Wifi Hubs, using wireless to backhaul traffic to the Gateway unit (SmartThings Wifi Hub connected to the modem or router by Ethernet). Once all SmartT...
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No, a Plume membership is not required to purchase SmartThings Wifi. Stay tuned for a special SmartThings Wifi offer on Plume.com, exclusive to Plume members!