ISP & Partner Products

ISP Pods

  • How do I join the exclusive TalkTalk launch? Thank you for your interest. At the moment, we are no longer accepting new applications for this program. Registration for this program is now closed.    How will I be billed? For the TalkTalk exclusive offer, you'll pay the recurring £9 monthly member...

  • Can I buy extra pods from the Plume web store and then add them to my existing account obtained through my ISP? No, Plume retail pods cannot be added to your Bell Whole-Home WiFi and Comcast xFi pod networks or along with other ISP-provided pods.  Management of those pods and their network is via...

Samsung SmartThings Wifi

  • The SmartThings Hub's LED displays a series of colors during its initial setup. A solid green LED indicates everything is connected and ready to go. This should result within just a few minutes of connecting the Hub’s power and ethernet cables and instructing the SmartThings mobile app to begin s...

  • To completely redo your SmartThings configuration and start from scratch, you can perform a factory reset on your SmartThings Wifi Hub Note: Resetting the Hub will restore factory settings. All device connections, Automations, and Scenes associated with the Hub will be lost. All devices connected...

  • Device Release Notes - Version 2.2.0-15-NOTGIT-PROD Release Date: 20 June 2019 Added stability patches during onboarding  Improved health check capabilities Device Release Notes - Version 2.2.0-14-NOTGIT-PROD Release Date: 20 May 2019 Improvements to pairing process for some Zigbee devices tha...

  • As of Firmware Version 2.2.0-12, SmartThings Wifi now supports wired backhaul for all nodes.  How to setup Wired backhaul  Setup your SmartThings Wifi Hubs, using wireless to backhaul traffic to the Gateway unit (SmartThings Wifi Hub connected to the modem or router by Ethernet). Once all SmartT...

  • No, a Plume membership is not required to purchase SmartThings Wifi. Stay tuned for a special SmartThings Wifi offer on Plume.com, exclusive to Plume members!  

  • While both products are powered by Plume, SmartThings Wifi also works as a SmartThings hub to manage the SmartThings ecosystem. For full details on SmartThings Wifi and Plume SuperPod capabilities, check out the pod tech specs here and the SmartThings Wifi specs here. SmartThings Wifi users will...