For Support Agents Only
Important Updates for Support
Troubleshooting Network Issues
Beta and early access
3rd Party Product/Service Specific Setup and Known Issues
General Contact Handling
Internal Only Product Articles
Support Process and Policies (Agents Only)
Order Management and Website
General Tech Docs
How do I set up Plume?
How do I replace my router with Plume?
I have a single modem-router combo box. How do I set up Plume?
I have a router connected to my modem. How do I add Plume?
I have Airport Extreme or Airport Capsule connected to a modem. How do I set up Plume?
Fibre to the Home Setup
See all 14 articles
Connecting and Placing Pods
Where can I find my modem or router information?
Where should I place my pods?
How do you recommend placing pods?
Which pod do I connect to the modem?
Does hardwiring pods improve Wi-Fi performance?
How do I setup wired backhaul for Samsung SmartThings Wifi?
See all 12 articles
Turn Off Old Wi-Fi
How do I turn my existing router's Wi-Fi off?
How do I turn off Wi-Fi on my Apple Airport Time Capsule or Airport Extreme?
Disable Wi-Fi - Century Link
Disable Wi-Fi - AT&T
Disable Wi-Fi - Cox
Disable Wi-Fi - Comcast
See all 15 articles
Submit a message