Plume Setup

What's the difference between Plume, WiFi routers, Extenders and Mesh?

JavaScript

Routers have limited coverage. Extenders can often improve the coverage but they degrade the internet speed.Mesh WiFi systems provide relatively higher coverage along without degrading speed. They can replace your router as well.Plume Adapt is a unique mesh WiFi system that uses AI to optimize yo...

Will Plume work with my ISP?

JavaScript

Yes, Plume will work with any broadband ISP service to improve the WiFi in your home. Click here for instructions on specific network configurations. 

How easy is it to set up Plume?

JavaScript

You can set Plume up in a matter of minutes. Start by downloading the HomePass app for iOS or Android onto your phone. The app will walk you through the process. Create your Plume account. Connect a SuperPod to your modem or router.  Choose your Wi-Fi name and password. Plug in the rest of the S...

What is the HomePass app for?

JavaScript

The HomePass App walks you through your creating your Plume account and network through a simple setup process. The HomePass app is required to manage your network and gives you insight into the health of your home network. Using the HomePass app, you can do the following from anywhere you have i...

Why does my network always need to be connected to the Plume Cloud?

JavaScript

What does the Cloud do? Most Plume features are cloud-controlled and require a continuous connection to the Plume Cloud to function properly.  There are two main reasons for communication between the Cloud and a network.  The first is to get information from the network to be analyzed by the Clou...

Can I use Plume with my existing router?

JavaScript

Yes, you can use Plume with your existing router. Download the app and follow the instructions to set up Plume with your router.  Please make sure to turn off the WiFi on your router after the setup to allow Plume to efficiently manage your home WiFi.  Please note that Plume will not work as an e...

I am having problems Signing in to the HomePass App. 

JavaScript

If you are having trouble signing in to your HomePass app Clearing the app's data and cache helps to resolve any issue with the app itself.    Follow these steps to clear the app's data and cache:    Android Devices:  1. Go to Settings on your phone.  2. Scroll down to the option called Apps. 3. ...

Signing in to HomePass App

JavaScript

Follow the next steps to Sign in to your HomePass App or other mobile devices once HomePass has been set up.    Tap on the Sign In option as is shown below Once you tap on sign in you will be requested to enter your email address that was used to set up the HomePass App.  There are two ways in ...

Help me choose my OpenSync device

JavaScript

Placeholder for HomePass 2.0 app link

How do I set up Plume?

JavaScript

What do I need for setup? You need to have an active high-speed internet connection, the HomePass app, membership and pods to begin setup.   What is the basic setup flow? The HomePass app will guide you through the easy setup process, starting with creating your Plume account.  Connect a pod ...

Plume Installation - App Steps

JavaScript

Launch the HomePass app and choose the Set up HomePass option.                                                  The app will prompt you to enter your name and email. This will be for your new Plume account.   Choose your Plume account password, which must be at least 8 characters long.       ...

How does Plume choose what my Network Mode should be?

JavaScript

When the Networking Mode in the app is set to either Router Only or Auto mode (default), pods look at the different characteristics of the IP they are assigned. In Router Only mode, pods look at whether they are getting a different subnet or same subnet, from the modem or router upstream, to the ...

Pods triggering PIR (motion) sensors

JavaScript

Passive Infrared Sensors PIR (Passive Infra-Red) sensor is a device that measures infrared light radiating from objects in its field of view. They are typically used in automatic lighting applications and security alarms.  Infrared radiation is electromagnetic radiation with longer wavelengths th...

How do I set up Plume with my IT closet or Distribution Cabinet?

JavaScript

The Home’s Information Hub It is becoming more common for individual homes to have IT closets or Distribution Cabinets where all electronic information flows into the home.  In addition to the different type of connections, these locations may contain other equipment needed to use each connection...

Using Power Line and MoCA Adapters in place of Ethernet

JavaScript

Using Adapters to Replace EthernetAll pods can benefit from having an Ethernet connection to the gateway.  When a Wi-Fi signal is unable to reach areas in the home, adding additional Ethernet connected pods in these areas adds coverage. However, most homes do not have Ethernet connections in ever...

Where can I find my modem or router information?

JavaScript

The make and model of your modem or router is usually displayed on a sticker or card attached to the back of the unit itself. In some cases, particularly if it is an ISP provided router or modem-router combo, the sticker may also include the default gateway address or console URL and username an...

Samsung SmartThings Login

JavaScript

Samsung SmartThings users access their devices from two unique apps: SmartThings - used for the initial setup, removing or adding hubs, and managing IoT devices  HomePass - Used to manage the WiFi network (Please note that if you are located in Canada, you need to use "Plume for SmartThings Wi...

How can I reserve a static IP through the HomePass App?

JavaScript

What is a static IP?While most cases do not require it, it is possible to reserve a static IP address for your devices in the HomePass app. By default, devices use dynamic IP addresses assigned by the network upon connection and will change over time. Static IP addresses, however, do not change. ...

Disable WiFi - Fritz!box

JavaScript

Fritz!box Open a browser and enter the IP address 192.168.178.1 to access the Hub Manager Enter your username and password. The defaults are found on the back of the device Click on Wireless While in the radio Network section, remove the check marks next to Wireless radio network enabled for bot...

How do I turn off the parallel network?

JavaScript

Turning off the WiFi on your existing wireless router will help improve the performance of your Plume WiFi network by reducing channel utilization. Turning the old Wi-Fi off will also avoid confusing your devices.    Turning your router’s WiFi off will vary by Internet Service Provider or router ...

How do I turn off WiFi on my Apple Airport Time Capsule or Airport Extreme?

JavaScript

In AirPort Utility, you can disable a base station offering WiFi service. Launch Applications > Utilities > AirPort Utility. Select your base station and click the Edit button. Enter the base station’s administrative password, if prompted. Click the Wireless tab. From the Network Mode p...

Disable Wi-Fi - Century Link

JavaScript

Follow the steps below to disable WiFi on your Century Link router: Actiontec C1000A/C1900A/C2000A Log into the router admin GUI on Web by entering 192.168.0.1 in the browser address bar Enter the router login username and password found on the back of your router or provider by your service pro...

Disable Wi-Fi - AT&T

JavaScript

Motorola NVG589 Log into NVG589 admin GUI on Web by entering 192.168.1.254 in the browser address bar Under Home Network, click on Wireless. You should then see the Wireless settings. Select Disabled from the drop-down list under Wireless Operation Click on Save If required, enter the Device Acc...

Disable Wi-Fi - Cox

JavaScript

Netgear WNDR3700, R6300, N150, WNR1000, WNR2000, C3000 Log into the admin GUI on Web by entering http://www.routerlogin.net. in the browser address bar Enter the your admin username and password. The default user name and password are admin and password, respectively.  Click on the Advanced tab ...