Essential Plume Features

Plume Sense

  • There are a few possible reasons why People at Home is not updating or you are not receiving alerts when people arrive or leave your home: The primary device assigned to the person was left at home. Ensure you always assign primary devices that will almost always be kept on the person like their...

  • Sense uses Plume SuperPods and the Wi-Fi connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave. Sense Features Live View - Take a look inside your network to see where the motion is currently hap...

  • If you do not see the option to enable Sense, you may not have pods that support this feature. Sense is only available on SuperPods which can be purchased by following the instructions here. Sense is supported on SuperPod only networks, running firmware version 2.6.0 or higher.  Firmware is upd...

  • iOS From the home screen, tap on the Sense icon. Slide the Motion detection toggle to the right.  It can take up to two minutes for the system to be enabled.          It may take up to two minutes before the system can start detecting motion.                                                     ...

  • The HomePass App allows you to group your devices into rooms to improve motion detection accuracy. For example, if your living room has a smart TV, smart speaker, and voice assistant, motion detection on any of these devices can be localized to your living room! To set up rooms, make sure your Ho...

  • Sense uses the Wi-Fi connections between SuperPods and your Wi-Fi devices to detect motion in your home. Up to 3 devices per SuperPod are used to detect motion.    Which Wi-Fi connections are used to detect motion? SuperPod to SuperPod   SuperPod to Pod/PowerPod    SuperPod to Devices    How ar...

Content & Parental Control

  • Plume gives you the ability to briefly freeze or pause internet access globally for all people or for all devices instantly through the Time Out feature. If you want to set a scheduled Internet break, consider our Device Freeze feature.     Setting a custom Time Out / Global Time Out (All people)...

  • What is a Time Out? A Time Out gives you the ability to briefly freeze or pause Internet access for a person or specific device with just a few taps. This lets you easily manage Internet access in real-time in addition to setting Device Freeze schedules. There are two ways to use a Time Out:   S...

  • Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of the...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom Approve / Block lists can only be configured on a location, person, or device level. Content Access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.      Pe...

  • Plume gives you the ability to briefly freeze or pause internet access for a single person or specific device instantly through the Time Out feature. You can also set a global Time Out (All people or devices) with a custom time frame.  If you want to set a scheduled Internet break, consider our ...

Passwords & Access Control

  • iOS   Tap on the ≡ icon on the App home screen. Tap the Access tab.  While in the Guest settings page, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-expire Wi-Fi Password and choose one of the options. Add a checkmark next to one or more Share...

  • Access allows you to set up guest access for your network without needing a separate guest SSID. Better yet, each user will have their own password and you can set up varying levels of access to your network based on three different zones.  Home  There are no access limitations in this zone. User...

  • Devices connecting to your network in the Home zone can be selectively shared with devices in the Guest zone.     iOS   Tap the ≡ icon on the app home screen. Tap the Access tab. In the Home settings page, tap New Home Password.  Enter a new password and tap on the green checkmark to save.  Use ...

  • Tap on the ≡ icon on the App home screen. Tap the Access option to view the Network Name and Passwords. Tap on Home, Guests or Internet Only to access that zone's settings page. Next to the password, you want to share, tap on the share icon. Choose the method you want to use to share the passw...

  • iOS Tap on the ≡ icon on the App home screen. Tap the Access tab.  While in the Guest settings page, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-expire Wi-Fi Password and choose one of the options. Add a checkmark next to one or more Shared ...

  •  iOS   Tap on the ≡ icon on the App home screen Tap on the Access tab. While on the Internet Only settings page, tap on New Internet Only Password  Enter a new password, choose an option to Auto-disable Wi-Fi Password. Tap on the green checkmark to save  Tap on the Share icon next to the passwor...

Network Monitoring & Management

  • If for some reason you need to start your Plume setup from the beginning, you can always delete the pods from your account. Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning. The ...

  • Using one login, you can manage multiple locations (networks). Follow the instructions below to switch between your locations.    Note: Each network requires a separate membership. iOS From the home screen, tap on your current location at the top of the page Choose your desired location from the...

  • Tap on any pod you wish to see device information about Tap the ⋯ icon in the upper right-hand corner Tap View Hardware Info   The firmware version will be the first item on the list. Please visit this link for full release notes. In addition to the firmware version, you can also view the pod's...

  • Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another Plume account after deleting the pod.   iOS Open the main menu by tapping the  Ξ  button on the bottom-left of the app home screen. ...

  • Adding additional pods is effortless! iOS Open the main menu by tapping the Ξ button on the bottom-left of the app home screen. From the Adapt tab, tap on Setup new pods.  While the app shows that it is "Looking for pods...", plug in the other pod(s) or wait for them to connect if already they w...

  • The HomePass Web App allows you to manage your Plume Membership, buy more pods for your existing Plume membership using your web browser without the need for the HomePass Mobile App.    Best of all, you can access Insights! Insights is a convenient web platform to view the status of your Plume ne...