For Support Agents Only
Important Updates for Support
Troubleshooting Network Issues
Beta and early access
3rd Party Product/Service Specific Setup and Known Issues
General Contact Handling
Internal Only Product Articles
Support Process and Policies (Agents Only)
Order Management and Website
General Tech Docs
Content & Parental Control
How does Plume's content access work?
Will enabling parental controls impact my network's performance?
Can I set different parental controls on a person, device or location level?
How can I put a person or device in time out?
How do I add or remove a person from my account?
How do I transfer a device from one person to another?
See all 10 articles
Passwords & Access Control
How do I set up Plume HomePass?
Create a new Wi-Fi Password for Home
How do I share network passwords?
Create a new password for a Guest
Create a new password for Internet Only
How do I disable or change a Wi-Fi password in Plume HomePass?
See all 8 articles
Network Monitoring & Management
How do I view my network speeds?
What do the colors of my ISP speed test results mean?
Where can I view my Plume network status?
What does the health of my pod mean?
Can I continue to manage my network when I’m away from home?
Why does the Plume app say my network is offline?
See all 14 articles
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