Essential Plume Features

Plume Motion

  • There are a few possible reasons why People at Home is not updating or you are not receiving alerts when people arrive or leave your home: The primary device assigned to the person was left at home. Ensure you always assign primary devices that will almost always be kept on the person like their...

  • Plume Motion uses Plume SuperPods and the Wi-Fi connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave. Plume Motion Feature Live View - Take a look inside your network to see where the motion is ...

  • If you do not see the option to enable Plume Motion, you may not have pods that support this feature. Plume Motion is only available on SuperPods which can be purchased by following the instructions here. Plume Motion is supported on SuperPod only networks, running firmware version 2.6.0 or highe...

  • iOS From the home screen, tap on the Plume Motion icon. Slide the Motion detection toggle to the right.  It can take up to two minutes for the system to be enabled.          It may take up to two minutes before the system can start detecting motion.                                               ...

  • The Plume App allows you to group your devices into rooms to improve motion detection accuracy. For example, if your living room has a smart TV, smart speaker, and voice assistant, you motion detection on any of these devices can be localized to your living room! To set up rooms, make sure your P...

  • Plume Motion uses the WiFi connections between SuperPods and your WiFi devices to detect motion in your home. Up to 3 devices per SuperPod are used to detect motion.    Which WiFi connections are used to detect motion? SuperPod to SuperPod WiFi connections SuperPod to Pod/PowerPod   SuperPod to ...

Content & Parental Control

  • Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of the...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom approve/block lists can be configured on a location, person, or device level. Content access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.        Person l...

  • Plume gives you the ability to briefly freeze or pause internet access for a person or device instantly through the Time Out feature. Navigate to the device or person you would like to time out. Notice the pause button on the top of each screen.                                                   ...

  • Add a person: Tap on the People or Devices button on the Home screen Tap on Add a Person Add photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage Wi-Fi settings for that person. You can also assign a Primary device...

  • If you accidentally assign a device to the wrong person, you can simply reassign it to another person profile (or create a new profile). Navigate to the incorrectly assigned device. Tap on the ⋯ on the upper right hand corner to view the device menu and select Assign Device to... Select the appr...

Passwords & Access Control

  • Plume HomePass® allows you to setup guest access for your network without needing a separate guest SSID. Better yet, each user will have their own password and you can setup varying levels of access to your network based three different zones.  Home  There are no access limitations in this zone. ...

  •   iOS Tap the ≡ icon on the app home screen. Tap the HomePass® tab. In the Home settings page, tap New Home Password.  Enter a new password and tap on the green check mark to save.  Use the Share icon next to the password to send by email, SMS, or airdrop.                       Android Tap th...

  • Tap on the ≡ icon on the App home screen. Tap the HomePass option to view the Network Name and Passwords. Tap on Home, Guests or Internet Only to access that zone's settings page. Next to the password you want to share, tap on the share icon. Choose the method you want to use to share the passwo...

  • iOS Tap on the ≡ icon on the App home screen. Tap the HomePass tab. While in the Guest settings page, tap on New Guest Password.  Enter a name* and a new password and click Done Use the drop-down arrow next to Auto-disable Wi-Fi Password and choose one of the options Add a checkmark next to one ...

  •  iOS Tap on the ≡ icon on the App home screen Tap on the HomePass® tab. While in the Internet Only settings page, tap on New Internet Only Password  Enter a new password and click on the green checkmark to save  Tap on the Share icon next to the password to send by email, SMS or airdrop        ...

  • You can easily edit, delete, or temporarily disable a password by using the Plume app. You can also edit the  access level of any user with guest access.   To suspend or control access on a device level, use the Device Freeze feature.   iOS Tap the ≡ icon on the app home screen. Tap on the HomeP...

Network Monitoring & Management

  • To view your Most Active Devices and Total Data Consumption for your network: Tap on your Plume Dashboard icon.                                                                                                        Scroll down to find your Most Active Devices.                                    ...

  • What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate to devices on your network.  A port has an internal and an external value called the port number. Multiple external hosts can use t...

  • What is UPnP? UPnP allows a device or service to automatically configure the needed port settings on the NAT required to communicate properly with other devices and servers. Without UPnP, port forwarding rules will have to be set on the router manually, which becomes tedious if you need rules for...

  • Each person can have a primary device assigned to their profile. That primary device's connections and disconnections from the network determines if they show up as being at home, which is also important for managing Plume Motion alerts. You should always choose a device they are not likely to l...

  • Add a person: Tap on the People or Devices button on the Home screen Tap on Add a Person Add a photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage WiFi settings for that person. Please note that adding a person d...

  • ISP Speed Test Want to verify that you’re receiving your internet plan’s advertised speeds? Plume Auto-runs an ISP Speed Test off of your Gateway pod every 3 hours as long as your network is idle, in order to provide you with an up to date number. You can also choose to run the ISP Speed Test any...