For Support Agents Only
Important Updates for Support
Troubleshooting Network Issues
Beta and early access
3rd Party Product/Service Specific Setup and Known Issues
General Contact Handling
Internal Only Product Articles
Support Process and Policies (Agents Only)
Order Management and Website
General Tech Docs
Manage People & Content Access
How can I tell what events have been blocked by secure & protect?
How does Plume's content access work?
How does Adblocking work?
How does Secure and Protect work?
Will enabling parental controls impact my network's performance?
What if I set different parental controls on a person rather than my location?
See all 13 articles
App Login and Plume Initial Setup
I cannot verify my email address.
Will the Plume App work on my device?
I cannot download the Plume App.
I cannot login to my account. App says that my account does not exist.
App is stuck during setup.
My App is stuck on "Still looking for internet connection to Plume pod" screen. How do I get past this?
See all 10 articles
How do I identify a particular Pod?
How do I add a pod to my network?
Where can I find my pod serial number?
How do I rename my pod?
Why are some pods offline in my network?
See all 7 articles
ISP Speed Test Fails on Plume Pod and Samsung SmartThings Wifi
How do I setup a custom DNS?
Where can I view my Plume network status?
How do I view my network speeds?
Can I continue to manage my network when I’m away from home?
How can I reserve a static IP through the Plume App?
See all 10 articles
How do I set up Plume HomePass?
Create a new WiFi Password for Home
How do I share network passwords?
Create a new password for a Guest
Create a new password for Internet Only
How do I disable or change a WiFi password in Plume HomePass?
How can I check the firmware version on my pods?
Where can I see the list of devices connected to my network?
How can I rename my connected devices?
Where can I view the last time a device connected to my network?
Where can I locate a device's MAC and IP addresses?
How do I run Device Speed Test?
Plume App Release Notes
iOS App Release Notes
Android App Release Notes
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