Order, Billing & Shipping

When will my order ship?

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You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. Typically, orders received before 12 PM EST will ship on the same business day. Orders placed after 12 PM EST, will ship on the next available business day.    How do I check my order status...

What payment methods can I use?

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You can use the following payment methods: VISA / VISA Debit MasterCard / MasterCard Debit American Express PayPal Amazon Pay Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the US and Canada.Unfortunately we do not accept other credi...

How do I check my order status?

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Once an order is placed, you will receive a confirmation email containing your order details. When your order is shipped, a shipping confirmation email is sent with the tracking number. If you have any other questions or concerns, please feel free to reach out to us here. 

When will my credit card be charged?

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When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order.    When will my order ship? How do I check my order status? Can I cancel my order?

I am a Plume member. How do I buy additional pods to expand my home setup?

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Buying more pods as an existing member You can purchase additional pods to add to your existing network from the app or use the magic link on our website to add them to your existing Plume network. Using these options lets you buy additional pods for your existing network without needing to purch...

Why didn't my payment go through?

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When using credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up to date information. We will be unable to process your payment if the addresses do not match. Due to the frequency of...

Where can I buy Plume?

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You can buy Plume pods and the required membership from our webstore. Plume only ships to valid continental US (including APO/FPO) and UK addresses. We are unable to ship to freight forwarders due to export regulations. If you live in the UK, please visit our UK webstore.  We've received a lot of...

What shipping options are available?

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Shipping is available for all 50 states, including PO Boxes, APOs and FPOs. We do not currently ship to US territories. We are unable to ship to freight forwarders due to export regulations.  The shipping method available will vary based on the chosen shipping address.  US street addresses: Free...

Can I cancel a monthly Plume membership anytime?

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You can cancel your Plume membership at any time within 60 days for a full refund. Partial refunds are not provided. The minimum subscription period for a monthly membership is twelve (12) months. Cancellations after the 60 day return period will result in a payment equal to the monthly membershi...

What is Plume's return and refund policy?

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Orders placed at plume.com/store include a 60-day money back guarantee.  Click here to initiate your return and refund. If your return request is approved, a return shipping label will be sent via email within 2 business days. We are currently unable to provide return labels that be used outside ...

Can I cancel my order?

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You can only cancel or return items that were ordered on plume.com/store. Orders are processed for shipment the same day as they are placed.   If your order was very recently placed on www.plume.com and has not yet shipped, it may be possible to process a cancellation by contacting us to process ...