Order, Billing & Shipping

Purchase & Order Status

  • You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. Typically, orders received before 12 PM EST will ship on the same business day. Orders placed after 12 PM EST, will ship on the next available business day.    How do I check my order status...

  • You can use the following payment methods: VISA / VISA Debit MasterCard / MasterCard Debit American Express Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the US and Canada. Unfortunately we do not accept other credit card provider...

  • Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order. When your order is shipped, a shipping confirmation email is sent with the tracking number. You will receive a ...

  • When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order.    When will my order ship? How do I check my order status? Can I cancel my order?

  • You can purchase additional pods from the app or using the magic link on our website to add them to your existing Plume network. Please follow these steps to buy pods using the app: 1. Tap on Menu button on the home.2. Go to Adaptive WiFi tab and tap on Add a pod to my account.3. Add pods to your...

  • When using credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up to date information. We will be unable to process your payment if the addresses do not match. Due to the frequency of...

Shipping & Availability

  • You can buy Plume pods from our webstore. Plume only ships to valid continental US (including APO/FPO) and UK addresses. We are unable to ship to freight forwarders due to export regulations.  We've received a lot of inquiries from users in Europe and Asia. We appreciate your feedback and intend ...

  • Shipping is available for all 50 states, including PO Boxes, APOs and FPOs. We do not currently ship to US territories. We are unable to ship to freight forwarders due to export regulations.  The shipping method available will vary based on the chosen shipping address.  US street addresses: Free...

Returns & Refunds

  • You can cancel your Plume membership at any time within 60 days for a full refund. Partial refunds are not provided. The minimum subscription period for a monthly membership is twelve (12) months. Cancellations after the 60 day return period will result in a payment equal to the monthly membershi...

  • Orders placed at plume.com/store include a 60-day money back guarantee.  You can contact Plume Support to initiate your return and refund. If your return request is approved, a return shipping label will be sent via email within 2 business days. We are currently unable to provide return labels th...

  • You can only cancel or return items that were ordered on plumewifi.com/store. Orders are processed for shipment the same day as they are placed.   If your order was very recently placed on www.plume.com and has not yet shipped, it may be possible to process a cancellation by contacting us to proc...