Device Connections

Device Setup

  • Devices using a Private Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your home network.   How t...

  • Devices using a Private Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi address and revert to your original address when connecting to your home network.   How to ...

  • Devices using a private Wi-Fi address will connect to your Plume network.  However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your home network.   How ...

  • What is a Restricted NAT? Game consoles and multiplayer games require an open NAT to work properly. Issues that can come up when the game is behind a restricted NAT can include the inability to host, join games and talk to other players. Each console and game has a different way to express how op...

  • Having issues connecting to plume using your Raspberry Pi or other Linux device? Below you will find a working WPA_supplicant configuration sample that will allow you to do so. network={country=US ssid="Insert WiFi SSID Name Here" Key_mgmt=WPA2-PSKgroup=CCMPpairwise=AESproto=WPA2psk="INSERTPSKHER...

  • All of your Wi-Fi and Ethernet capable devices should work with Plume. We have thoroughly tested the following smart Home and media players and know that they are compatible. Smart Home / IoT Amazon Echo and Echo Dot Amcrest IP cameras Arlo Security Cameras Ecobee 3 Thermostat - with correct eco...

Device Issues

  • Why is my device duplicated in the device list? Individual devices are identified based on the unique MAC address of their network hardware, which normally never changes. However, there are a few possible reasons this MAC address can change.   A different connection type is used Laptops, desktops...

  • Why doesn’t my device connect to the closest pod? Many devices will connect to the closest pod when first connecting to the network.  After connecting, which pod a device connects to is determined by two factors: the cloud and the device.  Either the cloud determines the best connection, which ma...

  • Early versions of Netatmo Weather Station will connect to Wi-Fi only at regular intervals to communicate their data to Netatmo's servers. This interval is approximately 5 minutes. Netatmo Weather Stations hardware versions including this behaviour: V1 V2 Later models, like Netatmo Weather Stati...

  • Issue Description To ensure the security of your network, Plume currently only supports WPA2-PSK AES, since older security standards are easily compromised with little effort. As a result, older devices like the Sony PSP that only support older Wi-Fi security standards such as: WEP, WPA or WPS, w...

  • All devices are not connecting Use the HomePass app to check that your new network name matches your previous SSID. Check the Home password also matches what was previously used on the old network.  Make sure you have disabled the old Wi-Fi on your router or router/combo. If you did not re-use t...

  • Why do I frequently have turn my Nest Cameras back on? If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not. To...

Managing Devices

  • Devices using a private (random) Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off private Wi-Fi addresses for your home network. Turning off this setting is only for your home ne...

  • Devices using a random Wi-Fi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls,  we recommend you turn off random Wi-Fi MAC address and revert to your original Wi-Fi MAC Address when connecting to your home n...

  • Devices using a random Wi-Fi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off random Wi-Fi MAC addresses and revert to your original Wi-Fi MAC Address when connecting to your home ...

  • Yes, Plume supports connections from devices that have implemented MAC address randomization (Private Address).  Being able to connect to Wi-Fi using a random MAC address is a new feature recently released in Android 10, Windows 10 and iOS 14. Through our Advanced Device Typing feature, your Plum...

  • You can select the Devices link found at the bottom of the app home screen. You will be provided with a view of all the devices that are connected to your network, and a list of devices that are currently disconnected from the network.  The device list is organized by the type of password being u...

  • You can rename your device by accessing Connected Devices list on your App. Tap the device name directly to rename it or select the menu on the upper right corner of the screen and then Edit Name.