Device Connections

Device Setup

  • What is a Restricted NAT? Game consoles and multiplayer games require an open NAT to work properly. Issues that can come up when the game is behind a restricted NAT can include the inability to host, join games and talk to other players. Each console and game has a different way to express how op...

  • Having issues connecting to plume using your Raspberry Pi or other Linux device? Below you will find a working WPA_supplicant configuration sample that will allow you to do so. network={country=US ssid="Insert WiFi SSID Name Here" Key_mgmt=WPA2-PSKgroup=CCMPpairwise=AESproto=WPA2psk="INSERTPSKHER...

  • All of your Wi-Fi and Ethernet capable devices should work with Plume. We have thoroughly tested the following smart Home and media players and know that they are compatible. Smart Home / IoT Amazon Echo and Echo Dot Amcrest IP cameras Arlo Security Cameras Ecobee 3 Thermostat - with correct eco...

  • You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable.  Connecting a device to a pod by Ethernet will not negatively impact your Plume WiFi performance. As of firmware 1.0.0 (SuperPod) and 2.2.0 (Pods), Plume supports Ethernet backhaul, meaning you...

  • Avoiding Interference If you are having trouble with your Sonos Speakers (playback issues, trouble pairing speakers, players disappearing from the controller in the App), the most likely cause is wireless interference. Plume's optimizer already chooses the best 2.4Ghz channel for use in your netw...

Device Issues

  • Early versions of Netatmo Weather Station will connect to Wi-Fi only at regular intervals to communicate their data to Netatmo's servers. This interval is approximately 5 minutes. Netatmo Weather Stations hardware versions including this behaviour: V1 V2 Later models, like Netatmo Weather Stati...

  • Issue Description To ensure the security of your network, Plume currently only supports WPA2-PSK AES, since older security standards are easily compromised with little effort. As a result, older devices like the Sony PSP that only support older Wi-Fi security standards such as: WEP, WPA or WPS, w...

  • All devices are not connecting Use the Plume app to check that your new network name matches your previous SSID. Check the Home password also matches what was previously used on the old network.  Make sure you have disabled the old Wi-Fi on your router or router/combo. If you did not re-use the ...

  • Why do I frequently have turn my Nest Cameras back on? If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not. To...

  • Why doesn't the app/NOC show an IP address for a connected device? If you designate the IP address on the device itself, you will not be able to see an IP address in the Plume app, even if the device is connected to the network and working. This is considered normal behavior, but may be unexpecte...

  • Why is my device not being shown in the Plume app even if it still has an internet connection? If you have an Ethernet connected device that is working properly but is not being shown on the Plume app, it is probable that it has a Locally Administered MAC Address (LAA).  How does a LAA get assign...

Managing Devices

  • Yes, Plume supports connections from devices that have implemented MAC address randomization.  Being able to connect to Wi-Fi using a random MAC address is a new feature recently released in Android 10, Windows 10 and iOS 14 (currently in beta). Through our Advanced Device Typing feature, your Pl...

  • You can select the  Devices link found at the bottom of the app home screen. You will be provided with a view of all the devices that are connected to your network, and a list of devices that are currently disconnected from the network.  The device list is organized by the type of password being ...

  • You can rename your device by accessing Connected Devices list on your App. Tap the device name directly to rename it or select the menu on upper right corner of the screen and then Edit Name.   

  • The Plume app’s home page displays a count of Connected Devices at the bottom of the screen. Selecting this will bring up a grid with active devices displayed with a white background and inactive devices displayed with a gray background.  All inactive devices will display the time they were last ...

  • The Plume app’s home page displays a count of Connected Devices at the bottom of the page. Selecting this will bring up a grid of currently and previously connected devices.    Proceed by tapping on the selected device to see the device information, including the device's MAC address and IP addre...

  • For this Speed test to work, your device must be connected to your Plume WiFi network. Once the App is updated, the option will appear after your device connects to your Plume WiFi network. Unlike the ISP Speed Test feature, this Speed Test measure the device's connection through the pods all the...