For Support Agents Only
Important Updates for Support
Troubleshooting Network Issues
Beta and early access
3rd Party Product/Service Specific Setup and Known Issues
General Contact Handling
Internal Only Product Articles
Support Process and Policies (Agents Only)
Order Management and Website
General Tech Docs
What do I get with my membership?
What membership plans are available?
How much do pods cost?
Can I cancel the membership anytime?
Can I cancel the membership?
Can I set up Plume WiFi at multiple locations using one membership?
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Renewal & Payments
What is the login on the website used for?
How to add a payment method for membership renewals
Will my pods still work if I don’t renew my membership?
How do I change my Plume account email or password?
I cannot verify my email address.
Will the Plume App work on my device?
I cannot download the Plume App.
I cannot login to my account. App says that my account does not exist.
Where can I download the Plume App?
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