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Security & Privacy
Online Protection
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Why is Adblocking not working on my iPhone or Mac? Starting with iOS 15, Apple updated the Intelligent Tracking Prevention feature which now automatically enables the additional privacy feature called Hide your IP from trackers. This change affects iOS, iPad OS, and MacOS devices. The Hide your...
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DNS-based security Some Plume Guard features such as Online Protection, Content Access, and Adblocking rely on DNS (Domain Name System) requests sent from devices. When a device such as your laptop or mobile phone tries to connect to a website or an application tries to access an online resource,...
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The HomePass app allows you to delete any past blocked events, similar to clearing your browser history. If you'd like to delete your past security events, open the Menu & Settings page and select the Guard option. On the bottom of the screen, you will find the Delete security events button. Sim...
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Enabling the Online Protection feature will protect your devices from malware sites, botnets, spyware, spam, phishing, keyloggers, monitoring, proxy avoidance, anonymizer, and other harmful attacks on your network. How do I turn on Online Protection? The feature is enabled on all devices by def...
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Plume's security features have been designed with a privacy first mentality, ensuring we offer effective protection against today's threats while respecting our users and their data privacy. Since security related features inherently require more information to protect your devices than Plume's b...
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Plume's Online Protection now supports Outbound IP Protection and Intrusion Prevention, the latest advancement of Plume Guard features! Previously, Online Protection worked by detecting only malicious DNS based threats. By now protecting devices from connecting to malicious sites using IP address...
IoT Protection
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Online Protection and Advanced IoT Protection are both features of Guard. Online Protection protects all your connected home devices from going to sites already known to host malware, spam, or phishing attacks. Advanced IoT Protection provides protection from new, unknown attacks that are current...
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If there is a suspicious activity blocked event, you probably received a push notification warning you that a smart home device went to a website which is considered unusual compared to its normal behavior. There is no required action on your end other than enjoying the peace of mind that Plume i...
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When an anomaly is detected, the device will automatically be placed into quarantine to protect the integrity of your network and the devices connected to it. Quarantining the device effectively places "Internet Only" permission on the device, allowing basic functionality while preventing access ...
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Not to worry! If the feature is enabled, all of your devices are behaving normally! Advance IoT Protection will continue to work to stop any future threats to your network and notify you immediately.
Privacy
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Under the GDPR, “Personal Data” means any information that relates to an identified or identifiable individual. This includes not only name and contact details, but also any data that can be linked back to an individual, such as online identifiers (e.g., IP address, device unique IDs, cookie iden...
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There are 4 main measures taken to keep the data safe and reduce vulnerability to DDOS attacks. Access to the pods Local access to the pods is completely shut down to prevent access, except from the cloud. SSH, Telnet, HTTP/S and other entry ports are disabled for all shipped products. This preve...
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We collect your email address, name, and other personal information for authentication and maintenance of your Plume account. To deliver the best WiFi experience to your home, we collect critical information as you use your Plume service such as: The type of devices you use and their operating s...
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Plume's Privacy Mode enables you to limit data from being sent to the Plume Cloud. This feature is configurable at the location level. It is Disabled by default, though you can always enable it by accessing the Guard menu in the Menu & Settings page of your HomePass app. When you Enable P...
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Plume takes the privacy of our users seriously. As part of our Content Access and Guard features, Plume needs to collect the DNS request information (not URLs) and sends it to the cloud to identify web-based sources that may have potential security risks. We only store the DNS requests that are b...
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All Plume members have the right to be forgotten. HomePass supports two different types of data deletions. Delete security event data If you'd like to just remove items from your list of blocked events from either Guard or Content Access: In the HomePass app, open the Menu & Settings menu. Se...