Basic Setup & Configuration

  • You need to have an active high speed internet connection, the HomePass app, membership and pods to begin setup. The HomePass app will guide you through the easy setup process, starting with creating your Plume account.  Connect a pod (preferably SuperPod) to your modem or router by Ethernet ...

  • Launch the HomePass app and choose the Set Up Plume option.                                                                The app will prompt you to enter your name and email. This will be for your new Plume account.   Choose your Plume account password, which must be at least 8 characters long...

  • When the Networking Mode in the app is set to either Router Only or Auto mode (default), pods look at the different characteristics of the IP they are assigned. In Router Only mode, pods look at whether they are getting a different subnet or same subnet, from the modem or router upstream, to the ...

  • When it comes to getting the best performance out of your Plume network, pod placement is everything! While every home has a unique size, shape, and Wi-Fi environment, here are some guidelines for maximizing your speeds. We recommend one SuperPod or PowerPod for every two rooms. Pods should be sp...

  • We recommend one SuperPod for every two rooms or one Pod for each room. Alternatively, you can use one SuperPod for covering larger rooms like a living room or master bedroom. Spread pods evenly around your home, especially in rooms and open spaces where you often use Wi-Fi. We recommend placing ...

  • Placing your gateway pod (GW: connected via ethernet to a modem/router) in a central part of your home ensures that you are able to distribute your Plume network to all corners of your home! By placing leaf pods (wireless) on the interior walls of your home, you can take full advantage of Plume's...

  • If you get stuck during the setup process, follow these steps: Close the HomePass app. Make sure that you close it rather than merely exiting the app. For Android device users, tap the Recent apps button and swipe the HomePass app to close it. For iOS device users, double-click the Home button ...

  • Follow these instructions to replace your stand-alone router with Plume  Download the HomePass app and sign up to start the setup. Disconnect your router from the modem if you wish to set up Plume as your new router  and connect one of your pods (preferably a SuperPod) to a LAN port on your mode...

  • If the "Still looking for Internet connection to Plume pod..." screen pops up, it means that the HomePass App is not detecting an Internet signal on your gateway pod. Here are the most common reasons for this issue: 1. No Internet is being provided through your modem or router. Power cycle your ...

  • For best performance, a SuperPod should always be the Gateway pod (connected to modem/router). If you have more than one SuperPod, you can connect any of of your SuperPods to the modem since they are identically manufactured. Each and every Ethernet port on your pods can be used to hardwire devic...

  • Follow these instructions to set up your Plume with modem-router combo box: Download the HomePass app and sign up to start the setup. Restart your modem-router combo box. (Optional) Connect one of your Plume pods to a LAN port on your modem-router combo box via the included Ethernet cable. Then ...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the HomePass app and sign up to start the setup. Restart your modem Connect one of your Plume pods (preferably a SuperPod) to a LAN port on your router via Ethernet cable to keep using...

  •   If you have FTTH (Fiber To The Home), you will have what is known as an ONT (Optical Network Terminator) in the home. These ONTs provide DHCP through a Cat5e or Cat6 cable going into the wan port on a residential gateway like the FiOS Quantum Gateway (FIOS-G1100). One can simply take this cable...

  • Plume pods currently are not configured with PPPoE functionality. If your DSL provider requires PPPoE router, you will need to setup Plume with your existing router.   Please refer to step by step instructions on setting up Plume with your router.

  • We recommend that you keep your Plume pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door or take it outside only when you need it for a get together. Can I place a Plume pod in a bathroom? ...

  • Bathrooms are masses of Wi-Fi deflectors because of the pipes and mirrors that lie in or on their walls. In addition, the Plume pods are not really waterproof. We'd recommend skipping the bathroom.

  • We strongly recommend that you use a SuperPod as your gateway in order to distribute the best performance across your entire home! Certain Plume features also require a SuperPod as the gateway to function.    Plug your SuperPod anywhere in your home. Choose Adapt from the main menu.  Tap Set up ...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the HomePass app and sign up to start the setup. Restart your modem. Disconnect your Airport Extreme or Capsule from the modem if you wish to set up Plume as your new router and connec...

  • If you received an email saying that your pods have been automatically added to your Plume account, here's what you can expect to see and what still needs to be done. Once we have assigned the pods, you'll notice new offline pods appear as red dots in your HomePass App. No need to delete these...

  • Yes, you can. Please follow these step to switch pods correctly: Disconnect the original pod from the modem or router. Connect the replacement pod to the modem or router. Unplug your modem or router from power for at least 30 seconds Power up your modem or router. For best performance make sure...

  • Plume will work with a FiOS modem setup. You can set up Plume by connecting a pod to the secondary Ethernet ports of the FiOS Modem/Router combo box, and then plug it into the outlet.  Plume will automatically be set up in bridge mode.  Once Plume has been set up, make sure you turn the Wi-Fi...

  • You can easily setup Plume while keeping your devices connected as long as you have one Ethernet port on your router available to connect Plume pod via network cable.  If you do not have any Ethernet ports available on your router, you can use a switch to add additional ports. Replace one of you...