Basic Setup & Configuration

  • If you are having trouble signing in to your HomePass app Clearing the app's data and cache helps to resolve any issue with the app itself.    Follow these steps to clear the app's data and cache:    Android Devices:  1. Go to Settings on your phone.  2. Scroll down to the option called Apps. 3. ...

  • Follow the next steps to Sign in to your HomePass App or other mobile devices once HomePass has been set up.    Tap on the Sign In option as is shown below Once you tap on sign in you will be requested to enter your email address that was used to set up the HomePass App.  There are two ways in ...

  • What do I need for setup? You need to have an active high-speed internet connection, the HomePass app, membership and pods to begin setup.   What is the basic setup flow? The HomePass app will guide you through the easy setup process, starting with creating your Plume account.  Connect a pod ...

  • Launch the HomePass app and choose the Set up HomePass option.                                                  The app will prompt you to enter your name and email. This will be for your new Plume account.   Choose your Plume account password, which must be at least 8 characters long.       ...

  • When the Networking Mode in the app is set to either Router Only or Auto mode (default), pods look at the different characteristics of the IP they are assigned. In Router Only mode, pods look at whether they are getting a different subnet or same subnet, from the modem or router upstream, to the ...

  • When it comes to getting the best performance out of your Plume network, pod placement is everything! While every home has a unique size, shape, and Wi-Fi environment, here are some guidelines for maximizing your speeds. We recommend one SuperPod or PowerPod for every two rooms. Pods should be sp...

  • We recommend one SuperPod for every two rooms or one Pod for each room. Alternatively, you can use one SuperPod for covering larger rooms like a living room or master bedroom. Spread pods evenly around your home, especially in rooms and open spaces where you often use WiFi. We recommend placing S...

  • Placing the gateway pod (GW: pod connected via Ethernet to a modem/router) in a central part of your business ensures that you are able to distribute your Plume network to all corners of your business! By placing the Wi-Fi-connected pods on the interior walls of your business, you can take full a...

  • If you get stuck during the setup process, follow these steps: Close the HomePass app. Make sure that you close it rather than merely exiting the app. For Android device users, tap the Recent apps button and swipe the HomePass app to close it. For iOS device users, double-click the Home button ...

  • Follow these instructions to replace your stand-alone router with Plume  Download the HomePass app and sign up to start the setup. Disconnect your router from the modem if you wish to set up Plume as your new router  and connect one of your pods (preferably a SuperPod) to a LAN port on your mode...

  • If the "Still looking for Internet connection to Plume pod..." screen pops up, it means that the HomePass app is not detecting an Internet connection on your gateway pod.   Here are the most common reasons for this issue: No Internet is provided through your modem or router. Power cycle your m...

  • SuperPods only Any of your SuperPods can be connected to your modem/router to act as the Gateway pod since they are identically manufactured. Either port on the original SuperPod can be used for the WAN connection.    SuperPod with WiFi 6 For the best performance, a SuperPod with WiFi 6 shoul...

  • Follow these instructions to set up your Plume with modem-router combo box: Download the HomePass app and sign up to start the setup. Restart your modem-router combo box. (Optional) Connect one of your Plume pods to a LAN port on your modem-router combo box via the included Ethernet cable. Then ...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the HomePass app and sign up to start the setup. Restart your modem Connect one of your Plume pods (preferably a SuperPod) to a LAN port on your router via Ethernet cable to keep using...

  •   If you have FTTH (Fiber To The Home), you will have what is known as an ONT (Optical Network Terminator) in the home. These ONTs provide DHCP through a Cat5e or Cat6 cable going into the wan port on a residential gateway like the FiOS Quantum Gateway (FIOS-G1100). One can simply take this cable...

  • Native support for PPPoE, VLAN, or fixed IP is available for SuperPods and SuperPods with WiFi 6 running firmware version 3.4.1.98 or later.   If you are using the original Plume Pod or PowerPod as your gateway pod, you will need to use your existing router if your WAN connection requires PPPoE, ...

  • We recommend that you keep your Plume pods inside and away from rain or moisture. If you want to improve WiFi coverage in your outdoor space, we suggest that you place a pod just inside your door or take it outside only when you need it for a get-together.   Can I place a Plume pod in a bathroom?...

  • Bathrooms are masses of WiFi deflectors because of the pipes and mirrors that lie in or on their walls. In addition, the Plume pods are not really waterproof. We'd recommend skipping the bathroom.

  • We strongly recommend that you use a SuperPod as your gateway in order to distribute the best performance across your entire home!      Adding a new pod Plug in your SuperPod anywhere within your home and stay nearby.  On the Home page, scroll down to the Adapt section.   Tap the ⋮ to open the O...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the HomePass app and sign up to start the setup. Restart your modem. Disconnect your Airport Extreme or Capsule from the modem if you wish to set up Plume as your new router and connec...

  • If you received an email saying that your pods have been automatically added to your Plume account, here's what you can expect to see and what still needs to be done. Once we have assigned the pods, you'll notice new offline pods appear as red dots in your HomePass App. No need to delete these...

  • Yes, you can. Please follow these step to switch pods correctly: Disconnect the original pod from the modem or router. Connect the replacement pod to the modem or router. Unplug your modem or router from power for at least 30 seconds Power up your modem or router. For best performance make sure...

  • Plume will work with a FiOS modem setup. You can set up Plume by connecting a pod to the secondary Ethernet ports of the FiOS Modem/Router combo box, and then plug it into the outlet.  Plume will automatically be set up in bridge mode.  Once Plume has been set up, make sure you turn the Wi-Fi...

  • You can easily setup Plume while keeping your devices connected as long as you have one Ethernet port on your router available to connect Plume pod via network cable.  If you do not have any Ethernet ports available on your router, you can use a switch to add additional ports. Replace one of you...