Membership

  • Absolutely! We will continue to provide 24/7 product support and troubleshooting even if you are not an active member. However, users with a 1-year membership only receive warranty replacements of their pods while their membership is active. The included 1-year warranty is extended automatically ...

  • With a HomePass membership, you get the best Wi-Fi coverage and reliability through affordable SuperPods, the Plume HomePass app, and a commitment to continuous upgrades. The Plume HomePass Membership includes the following features and services: Adapt: Plume learns your environment and optimizes...

  • Annual HomePass Membership: This is a 12-month plan which costs $99. All of your pods will be under warranty as long as you are enrolled in this membership. You can easily keep on renewing this plan as for long as you like. Two-year HomePass Membership: This is a 24-month plan which costs $179. A...

  • Each new membership purchase includes a $99 hardware credit to be applied to your initial purchase of SuperPods. You may add additional SuperPods for $99 and SuperPods with WiFi 6 for $159 each.  

  • The Plume membership may be cancelled at any time within 60 days for a full refund. The Plume membership is purchased yearly, and covers the whole year with a single payment. Partial refunds are not provided.

  • If you request a return for refund within 60 days from the date of your purchase of new Products coupled with a new Membership subscription, you will receive a full refund upon the return of the pods in their original packaging in good condition. You may request termination of your membership sub...

  • No, you will need separate memberships for each location. You can buy a new membership and pods through the app or here.

  • Gifts You can always purchase an annual membership with SuperPod and additional Add-on pods as a gift to a friend or family. Once the pods are received, the recipient just needs to create the Plume account in the app using their name and email. Once the pods are set up, the membership will then b...

  • If you purchased original Plume Pods before the Plume membership program was launched, you do not need to purchase or renew a membership to operate or receive software updates to your system or mobile app. Your current account and network was grandfathered into a lifetime membership.  Add-on Supe...

  • Plume does not offer a trade-in service to upgrade your pods. If you want to purchase additional SuperPods or SuperPods with WiFi 6, you can do so through the Plume app. Once you add these pods to your existing Plume account, they will be added to your existing subscription. 

  • As a current member, for each new Plume account referred by you, we'll credit your Plume account $20, which can be applied towards membership renewal or future hardware purchases.  Additional promotional activities for Plume members or special features will become available over time. Most often,...