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Device Issues
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Why is my device duplicated in the device list? Individual devices are identified based on the unique MAC address of their network hardware, which normally never changes. However, there are a few possible reasons this MAC address can change. A different connection type is used Laptops, desktops...
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Why doesn’t my device connect to the closest pod? Many devices will connect to the closest pod when first connecting to the network. After connecting, which pod a device connects to is determined by two factors: the cloud and the device. Either the cloud determines the best connection, which ma...
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Early versions of Netatmo Weather Station will connect to Wi-Fi only at regular intervals to communicate their data to Netatmo's servers. This interval is approximately 5 minutes. Netatmo Weather Stations hardware versions including this behaviour: V1 V2 Later models, like Netatmo Weather Stati...
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Issue Description To ensure the security of your network, Plume currently only supports WPA2-PSK AES, since older security standards are easily compromised with little effort. As a result, older devices like the Sony PSP that only support older Wi-Fi security standards such as: WEP, WPA or WPS, w...
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All devices are not connecting Use the HomePass app to check that your new network name matches your previous SSID. Check the Home password also matches what was previously used on the old network. Make sure you have disabled the old WiFi on your router or router/combo. If you did not re-use th...
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Why do I have to frequently turn my Nest Cameras back on? If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not....
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Why doesn't the app show an IP address for a connected device? If you designate the IP address on the device itself, you will not be able to see an IP address in the Plume app, even if the device is connected to the network and working. This is considered normal behavior, but may be unexpected. ...
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Why is my device not being shown in the HomePass app even if it still has an internet connection? If you have an Ethernet-connected device that is working properly but is not being shown on the HomePass app, it is probable that it has a Locally Administered MAC Address (LAA). How does an LAA g...
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Wi-Fi devices Make sure WiFi on your device is on and that you can see your WiFi network name on your device. If you can't find your WiFi network name, please visit your HomePass App, go to Settings on the menu and verify your WiFi network name. You can easily share this information with new dev...
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All network lists on your devices are ordered alphabetically. If you cannot find your network, please check your HomePass app, go to Settings in the menu and verify your WiFi network name. If you still don’t find the Plume SSID, try adding the SSID manually through WiFi settings on the device. Pl...
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Many WiFi client devices are only capable of connecting to 2.4 GHz networks. Plume SSIDs broadcast on both 2.4 GHz and 5 GHz simultaneously and the vast majority of 2.4 GHz-only devices will connect to Plume without issue. However, there are many 2.4 GHz Smarthome and IoT devices that require th...
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Before firmware 45.1-56150, Sonos devices were not able to accept Channel Switch Announcements (CSAs) well, which resulted in Sonos disconnections from the network when a Plume network switched channels as part of an optimization. If you are connecting Sonos to your Plume network using WiFi, mak...
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It has come to our attention there seems to be an issue with the performance and reliability of the Wi-Fi on Raspberry Pi 4s when they are connected at certain resolutions. This issue is not exclusive to using the device on a Plume Network, but will affect it on any Wi-Fi network. Cause While ...
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Ring© doorbells had a known issue that causes them to disconnect intermittently and they will sometimes never connect back to the network until you reset them manually. If this issue persists please contact Ring Support to ensure you have the latest firmware version.
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Reason for intermittent connectivity Plume Networks optimize on a regular basis to ensure a location is functioning optimally. During this process, we may change channels on either 5Ghz or 2.4Ghz, or both bands based on various factors. Ecobee fails to switch to the new channels after optimizati...
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Our pods each broadcast a copy of the WiFi network name (SSID), and most newer WiFi devices like your phone and computer are smart enough to understand that this is the same SSID and only show it once. Some (typically older) devices do not filter the list when multiple access points offer the sam...
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Some users have reported issues getting their Neato Botvac to connect to their Plume network. A fix was implemented in Plume firmware version 2.0.0-37 to resolve this issue.
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Vynl Trntbl have a known issue that causes them to disconnect intermittently after stopping playback and they will sometimes never connect back to the network until you restart them manually. Setup an IP reservation for the device and restarts will no longer be necessary.
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While Plume Access allows you to securely share access to any device in your home with a guest, there are a few caveats with technologies that work beyond Wi-Fi. Visible Multicast and Wi-Fi Direct devices Users provide with Guest or Internet Only access, will still be able to see broadcast and ...
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When a ChromeCast connects to a new network, or reconnects to an existing, the device checks to see if it has an available firmware update from Google. If there is an update available, this is where the issue will occur. Customers will receive a notification in their ChromeCast app, required to c...
