Network Monitoring & Management

  • To view your Most Active Devices and Total Data Consumption for your network: Tap on your Plume Dashboard icon.                                                                                                        Scroll down to find your Most Active Devices.                                    ...

  • What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate to devices on your network.  A port has an internal and an external value called the port number. Multiple external hosts can use t...

  • What is UPnP? UPnP allows a device or service to automatically configure the needed port settings on the NAT required to communicate properly with other devices and servers. Without UPnP, port forwarding rules will have to be set on the router manually, which becomes tedious if you need rules for...

  • Each person can have a primary device assigned to their profile. That primary device's connections and disconnections from the network determines if they show up as being at home, which is also important for managing Plume Motion alerts. You should always choose a device they are not likely to l...

  • Add a person: Tap on the People or Devices button on the Home screen Tap on Add a Person Add a photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage WiFi settings for that person. Please note that adding a person d...

  • ISP Speed Test Want to verify that you’re receiving your internet plan’s advertised speeds? Plume Auto-runs an ISP Speed Test off of your Gateway pod every 3 hours as long as your network is idle, in order to provide you with an up to date number. You can also choose to run the ISP Speed Test any...

  • If you've run some ISP Speed Tests on your network already (or if they've run automatically), you may have noticed some beautifully colored bars appear on your chart!   Each gradient actually represents the status of your network during the time the speed test was run. The fastest speed test fr...

  • You can always view the status of your pods from the main menu Ξ by selecting Adaptive WiFi.  You will be able to scroll through all the pods associated to your network with its current status.       App users have access to the network's topology where you will see a web-like structure represent...

  • On the pod detail screen above, the app reports the current pod Health. Pod health describes the connection quality of the link between this pod and its immediate parent pod.  Pod health takes into account the Wi-Fi signal strength, the speed of data transmission, and available airtime to send a...

  • Yes!  Plume puts your router in the cloud.  Therefore you have access to all the features of the app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.

  • The Plume app will send you a push notification anytime network status changes from online to offline. This occurs anytime your gateway pod is unable to reach the internet. Additionally, the app will send a notification when network status changes from offline to online, meaning the connection ha...

  • Each pod is provided with a default name when you set it up the first time. Renaming a pod allows you to select your own pod names, making it easier for you to identify the pods and their location. To select the pod you want to rename, click on the selected pod on the topology view of the app or...

  • If you are not sure which pod is which, there are two easy ways to identify them using the app.  Locate    Tap on the ≡ icon on the app home screen. In the Adaptive WiFi™ tab from the main menu, choose the pod you want to identify. Tap on the pod image and the LED on the pod will start to blink....

  • Adding additional pods is effortless! iOS Open the main menu by tapping the Ξ button on the bottom-left of the app home screen. From the Adaptive WiFi tab, tap on Setup new pods.  While the app shows that it is "Looking for pods...", plug-in the other pod(s) or wait for them to connect if alread...

  • Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another Plume account after deleting the pod. iOS Open the main menu by tapping the  Ξ  button on the bottom-left of the app home screen. Ta...

  • Tap on any pod you wish to see device information about Tap the ⋯ icon in the upper right hand corner Tap View Hardware Info   Firmware version will be the first item in the list. Please visit this link for full release notes. In addition to the firmware version, you can also view the pod's ser...

  • Using one login, you can manage multiple locations (networks). Follow the instructions below to switch between your locations.    Note: Each network requires a separate membership. iOS From the home screen, tap on your current location at the top of the page Choose your desired location from the...

  • If for some reason you need to start your Plume setup from the beginning, you can always delete the pods from your account. Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning.  Th...